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On-Call Service Center Secretary/ Receptionist 

About the Organization St. Vincent Catholic Charities (STVCC) is a non-profit agency that has served Michigan residents for the last 70+ years. As one of the largest human services agencies in the area, we are mission driven to do the work of the Catholic Church, and to share the love of Christ by performing the corporal and spiritual works of mercy. With strong core values of Compassion, Service, Faith, Stewardship, and Integrity; our 200 employees deliver high quality ‘client centered' expert services in a compassionate manner. With an annual operating budget of $10+ million, STVCC is able to partner with children, families, and adults living in crisis, and helps them to find hope and safety so they can transform their lives.  
Category Facility Management  

Job Summary

Greet and receive clients, partners, visitors and the general public, both personally in the reception area and over the telephone. Assist clients with their requests; announce clients and visitors to the appropriate staff; transfer telephone calls to staff and/or voicemail as directed. Other duties as assigned.

Agency Expectations of Employee

  • Supports Mission, Vision and values of agency.
  • Is sensitive to cultural diversity of colleagues and clients served.
  • Demonstrates ongoing professional growth and knowledge through training and experience.
  • Forges mutually respectful partnerships with persons served and their families to assist them in gaining skills and confidence to address the problems and issues they face.
  • Believes in the capacity of people to grow and change.

Role and Responsibilities

  • Answer all STVCC incoming telephones calls and direct them to the proper staff member or program.
  • Greet and receive all clients and visitors; assist them in contacting the appropriate staff member or program.
  • Maintain a positive and professional interpersonal relationship with incoming telephone calls, visitors, clients and staff along with representing the best interests of the Agency at all times.
  • Remain sensitive to language and cultural differences of clients and staff.
  • Receive & sort incoming U.S. Mail daily.
  • Receive incoming packages (such as U.P.S.) and distribute to appropriate staff the same day as receipt.
  • Coordinate Sign-In/Sign-Out of Agency computer and projector.
  • Backup to the coordinating STVCC Service center Secretary/Receptionist.

Job Responsibilities - Counseling

  • Maintain closed Counseling Service files.
  • Data entry into Apricot for Counseling Services: Initial entry of client information, update information/visits/session count, Outcome Questionnaires (Adult & Youth)
  • At the end of the work day: turn off lights; lock file cabinets in Service Center Lobby office; lock file cabinets in Therapist's office area; sound machines, secure therapy room area, and the evening fees collection.
  • Evening counseling client reminder phone calls for next day appointments.
  • Mental health: Check in clients utilizing Counseling Service Appointment Book, Billing Tickets, taking payments; connecting client with Therapist
  • Mental Health; Intake Packets to new clients, explain documents if knowledgeable, double check that all forms have signatures, witness appropriate documents, copy documents as required.
  • Basic Counseling Clerical Backup as needed.

Other Duties and Responsibilities

  • Collects all agency cash receipts and credit card payments according to the STVCC 'Cash Receipts' Policy and Procedures.
  • Distribute employee paychecks at the Service Center front desk.
  • Distribute W-2's in January of each year.
  • Distribute Foster parent checks at the Service Center front desk.
  • Distribute bus passes.
  • Backup to various Agency Receptionist/Administrative duties as needed.
  • Other projects/duties may be assigned as needed.

Exempt/Non-Exempt Non-Exempt  
Location St. Vincent Catholic Charities - Lansing  
Open Date 12/9/2019  
Position Requirements

Education: High school education.

Experience: 2 years related Receptionist experience.

Registration, licenses, certifications or special training: A valid Michigan Driver License, access to reliable transportation and maintain appropriate insurance.

Physical Demands: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Emotionally able to work with information that may be traumatic in nature, as well as, work with individuals or families in crisis or experiencing trauma.
  • Ability to stand and/or walk up to 8 hours per shift.
  • Work involves talking, stooping, squatting, twisting, climbing, kneeling, hearing, using hands to handle, feel or operate objects, tools, or controls and reach with hands and arms.
  • Vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
  • May be required to push, pull, lift, and/or carry up to 25 pounds.
  • Ability to sit and use computer workstation, including keyboard and visual display terminal for extended periods of time.
  • Noise in the work environment is usually moderately quiet but can be very loud at times.
  • Work in an environment with various degrees of discomfort.
  • Driving as needed throughout the day.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Notes

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change duties at any time.

Signing Bonus  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Full Job Description SC Receptionist(1).pdf 

Benefits Information None Specified 

This position is currently accepting applications.

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