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Title

Customer Care Data Specialist  

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Merieux NutriSciences welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.  
Category Customer/Client Service  
Description

Purpose of Job:

The Customer Care Data Specialist (CCDS) is responsible for customer data set up and maintenance. The position ensures that customers are set up in the defined service level agreement and ensures that the customer master data is being properly controlled (visibility to data), maintained, and synchronized with complimentary systems/applications.

Job Duties

  1. Ensures compliance of all NA MXNS business units' customer data by following Customer Care departmental SOP's for completing new customer set ups including: proper use of customer account sheets (CAS), welcome process, ensuring the proper selection and lab approval of test codes, utilizes the proper set up for pricing, and assigning accounts to the proper Customer Care pod. CCDS will be fully responsible for customer set ups and will work in collaboration with CCRs for premier and key accounts where set ups may be more complex and specialized based on the customer needs.
  2. Responsible for the completeness (integrity) of all customer data in the three synchronized systems, LIMs (Laboratory Information Management system, JD Edwards ERP and CRM system.
  3. Responsible for trouble shooting any data integration issues that may occur during the synchronization process and escalating as needed to management and IT to resolve.
  4. Responsible for investigating any missing or incorrect customer account information.
  5. Update LIMS / CRM / JDE with any modifications to customer account information (data records) such as primary person changes, address, phone, and fax numbers.
  6. Assist with PO updates and blanket PO set up.
  7. Assist CCRs with customer complaints including the management of billing issues and investigate possible solutions as they may pertain to data related issues.
  8. Create and update customized Sample Analysis Request Forms (SARFs) for the customer.
  9. Maintain knowledge of Laboratory Information Management System (LIMS), CRM and JDE that is required to complete job responsibilities.
  10. Support corporate quality and continuous improvement process.
  11. Perform other related duties as needed.

 
Position Requirements

This position requires a broad knowledge of computer software and data entering skills to input data into the LIMS, CRM and JDE and generate special reports. Technical computer acumen is required to identify and troubleshoot data integration issues that may occur between synchronized systems. A basic knowledge of microbiology and chemistry is helpful to effectively assign proper test codes. Organizational skills are required to keep track of all customer set up requests and documentation. Time management skills are required to ensure that customer set ups are completed efficiently based on the service level agreements prior to samples arriving at the labs. Written and oral communication skills are essential to obtain or clarify set up instructions with customers. General office skills are useful to complete faxing, filing, and other related duties for the department.

 
Full-Time/Part-Time Full-Time  
Position Customer Care Data Specialist  
Number of Openings 1  
Location Chicago, IL  
About the Organization Mérieux NutriSciences is dedicated to improving food safety and quality through nutritional research, scientific excellence and innovation at every step of the food supply chain.

To learn more about our organization please follow this link: https://www.youtube.com/watch?v=qCkfhvS4LuA&feature=youtu.be  

This position is currently accepting applications.

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