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Title

Driver Manager 

Description

PURPOSE.

This position is responsible for managing a fleet of drivers to meet or exceed all required metrics, maximize revenue and minimize costs, and meet or exceed the customer's service needs. This position will provide leadership to driver team members by modeling USA Truck's core values.

PRINCIPAL ACCOUNTABILITIES.

  • Plan assigned fleet of drivers for success by focusing on key aspects (hours of service, transit time, driver performance, customer requirements, safety compliance, etc.).
  • Focus on driver retention by build strong relationships with each driver, monitoring performance, and keeping drivers informed and motivated.
  • Ensure assigned fleet of drivers are in compliance with all FMCSA regulations.
  • Dispatch loads to drivers (issues load information, directions, routing, and fuel information, etc.).
  • Communicate and help facilitate resolution of driver conflicts, problems, and requests such as home time, pay, equipment, and load assignments.
  • Track and manage assigned drivers' home time schedule.
  • Monitor pickups and deliveries for service failures and proactively alert the necessary parties when a load is in jeopardy of failing.
  • Manage driver performance by setting expectations, conducting regular reviews and implementing corrective action processes up to and including termination when needed.
  • Utilize operational reports and metrics to ensure operating effectiveness.
  • Meet deadlines and deliver exceptional service through positive engagement and patience.
 
Position Requirements

QUALIFICATIONS AND EDUCATION REQUIREMENTS.

  • High school diploma or equivalent required.
  • Excellent written, verbal, and interpersonal communication skills.

PREFERRED SKILLS.

  • General knowledge of DOT regulations
  • Experience in a management role
  • Proficient at Microsoft Excel and Word
  • Analytical skills and attention to detail
  • Ability to work in a team environment to continuously improve results
  • Ability to coach drivers on key areas of needed improvement
  • Ability to promote a culture of trust and safety

Working conditions

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required to:

  • Remain in a stationary position for extended periods of time.
  • Frequently operate a computer for extended periods of time and regularly operate other office productivity machines.
  • Occasionally ascend/descend stairs and move up to 20 pounds of office objects.
  • Frequently communicate with peers, supervisors, third parties, and other employees to exchange accurate information and answer questions.
  • Occasionally attend meetings in buildings outside corporate office and at off-site locations with various internal conditions, and requiring travel in various external conditions.
  • Travel domestically as necessary.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

USA Truck, Inc. is firmly committed to inclusivity and equality of opportunity for all employees and applicants for employment, and does not discriminate against applicants or employees for any reason prohibited by law or its own policies. USA Truck, Inc. will provide reasonable accommodations for employees and applicants for employment.

This position description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.

 
Full-Time/Part-Time Full-Time  
Reports To Team Lead  
Open Date 9/3/2019  
Location USA Truck General Office  
About the Organization
USA Truck is driven to be a premier North American transportation solutions
provider that improves the lives of team members, customers, industry partners,
and our communities. We promote a culture of trust in a safe, fun,
and friendly environment where people grow and thrive.
 
EOE Statement USA Truck, Inc. is firmly committed to inclusivity and equality of opportunity for all employees and applicants for employment, and does not discriminate against applicants or employees for any reason prohibited by law or its own policies. USA Truck, Inc. will provide reasonable accommodations for employees and applicants for employment.

This position description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts the Company’s right to assign or reassign duties and responsibilities to this position at any time.
 

This position is currently accepting applications.

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