Responsible for supervising the food production line by monitoring preparation of all foods during an assigned shift, ensuring the efficiency of the line and kitchen operation on a scheduled shift is completed in accordance with Mille Lacs Corporate Ventures specifications and standards.
MEETING PERFORMANCE EXPECTATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
ESSENTIAL DUTIES OF THE POSITION:
Responsible for preparing, seasoning, finishing, and garnishing all food in kitchen preparation in accordance with established recipes.
Enforce performance standards, policies and procedures as they relate to Venue operations, monitors food service staff on floor.
Ensures smooth and efficient operations on a continual basis.
Ensure the highest possible standards of Guest Service and Associate relations are maintained and carried out in a fair and equitable manner.
Ensure compliance with all health and safety standards/regulations as well as all applicable beverage, Tribal, Federal, State and Local laws/ordinances.
Assist Venue Management with scheduling of Associates and ensuring correct staffing levels and adjustments are made in accordance with Guest needs.
Monitor the job performance of all Associates and provides feedback on it to aid the Associates in developing and enhancing skills.
Provide input to the Venue Manager concerning operational deficiencies and areas in need of improvement.
Responsible for promoting positive Guest Relations through prompt, courteous and efficient service.
Review, recommend and suggest to hire, suspend, transfer, promote, evaluate, discipline and terminate all service Associates in a fair and equitable manner.
Responsible for listening to, evaluating and handling Guest complaints in a way that satisfies the Guest to their satisfaction.
Responsible for maintaining open communication throughout the venue, through monthly staff meetings and daily pre-shift meetings.
Knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as Mille Lacs Corporate Ventures internal controls, policies and procedures.
Learn entire menu and be able to cook.
Be able to use POS system efficiently.
Perform other duties as assigned.
THE COMPANY REQUIRES EVERY ASSOCIATE TO:
Maintain a consistent and regular attendance record.
Encourage mutual respect among Associates by setting positive examples consistent with company policies.
Maintain an attitude and philosophy consistent with the company mission, vision and values.
Maintain a professional reputation in the company and community.
SUPERVISORY REQUIREMENTS OF THE POSITION:
Manage staff members as defined by the organizational structure by providing guidance and leadership for the department.
Hire, train, coach and develop associates by utilizing all available resources for development opportunities.
Supervises various associates as assigned by .
EDUCATION and/or EXPERIENCE:
High School diploma or general education degree (GED).
Three (3) years of kitchen operations experience
To include one (1) year Supervisory/Managerial experience or two (2) years as a Grand Casino Line cook experience.
Must be able to pass company pre-employment Drug and Alcohol test.
Must be able to secure license from Gaming Regulatory Authority.
Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
Responsible for following all relevant Detailed Gaming Regulations (DGR'S).
Serv-Safe Certification preferred (Certification is required within one (1) year of placement).
Must possess excellent verbal and written communication skills.
Must be able to effectively communicate in one-on-one, small group situations, and to moderate-sized gatherings of associates, executives and/or community leaders.
Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.
Must be able to apply common sense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.
Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and technical documents.
While performing the duties of this job, the associate is regularly required to:
Talk and hear;
See and adjust focus to include close, distance, color, depth, and peripheral vision;
Stand, walk, run, sit, balance, stoop, kneel, climb, crouch, and/or crawl;
Handle objects, tools, and controls; reach with arms and hands.
Lift, push, pull and/or move objects weighing up to one hundred (100) pounds.
Climb a variety of ladders, up to 36 feet tall, and use aerial lift equipment.
While performing the duties of this job, the associate is regularly exposed to:
A low-to-moderate noise level (offices).
A moderate-to-loud noise level (operations areas).
Second-hand cigarette/cigar smoke.
Moving mechanical and/or electrical components.
Motorized equipment and machinery.
Chemical solutions such as cleaning and polishing compounds.