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Title

Supervisor, Front Desst 

Category Management  
Description

JOB SUMMARY: Starting Salary $43,500/year

The Clinic Supervisor is responsible for the management of all front office area operations. He/she trains, educates, coaches and disciplines staff as necessary and maintains Provider schedules according to projected business demands. He/she is responsible for responding to the special needs, problems and concerns of all patients and ensures access to patient care at all times.

 
Position Requirements

PERFORMANCE DIMENSIONS AND TASKS

Essential Function

  • Maintains highest quality of services for patient care.
  • Ensures that patient scheduling and access standards are met.
  • Acts as a working supervisor and fills in needed for front and back personnel.
  • Orders office supplies and materials for front desk operations.
  • Acts as a liaison between front office staff and clinicians.
  • Ensures that billing is posted accurately on a daily basis.
  • Maintains front office staff schedules under the approval of the Patient Services Manager.
  • Reports daily productivity, no-show and walk-in rates to Patient Services Manager.
  • Ensures that triage is handled promptly and with clinician input.
  • Ensures that staff meet patient registration standards.
  • Ensures that immunization case management cards are generated for all CSVS patients.
  • Ensures that staff follow billing/patient account procedures according to CSVS policies.
  • Conducts new employee training and development activities and re-orientation training for front office staff.
  • Resolves staff conflict with staff and clinician input where appropriate.
  • Fosters teamwork to support CSVS goals.
  • Sets the example through time and attendance record.
  • Other duties as required.

Personal/Professional Growth and Development

  • Enhances the professional practice by participation in problem solving with Patient Services Manager and clinicians.
  • Respects integrity of peers through cooperation and communication.
  • Serves as a member of selected committees as assigned.
  • Maintains and updates knowledge base through independent study.

Attends in-service classes, institutes and seminars to update knowledge and skills in areas of interest and need.

 
Full-Time/Part-Time Full-Time  
Shift Days  
Position Supervisor, Front Desst  
Exempt/Non-Exempt Non-Exempt  
Hiring Manager(s) Teresa Gomez  
Open Date 8/28/2019  
Location CSVS - North Main  
About the Organization Clinica de Salud del Valle de Salinas is dedicated to providing quality comprehensive health care to men, women and children with an emphasis on farm worker families and the agricultural community.

We will expand access to our services and increase our patient base by providing excellent care, by addressing our patientsą needs, by maintaining a sliding fee scale and by establishing clinics and delivering services in areas with the most need.

Through efficient resource management and aggressive efforts to seek outside funding, we are committed to maintaining financial stability so that our patients and employees benefit from our success. We will recruit personnel who promote and advocate the goals and philosophies of CSVS. We will never forget that our patientsą health is the most important objective of our system.
 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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