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Title

Guest Services Agent 

About the Organization Basecamp Hospitality is a collaboration between independent, privately owned award-winning park, resort, retail, and event management companies based in Red Bluff, California. Since 1975, the companies under Basecamp Hospitality brand have been providing our superior level of service and commitment as concessionaires to our partners in local, state, and national agencies in Arizona, California, Oregon, Utah, and Wyoming.

We are committed to exceeding the expectations of these partners, as well as our day-to-day clients and guests. We are proud to have achieved and will continue to maintain, our position as the premier provider of comprehensive recreational, retail, hospitality and event management services in the western United States.  
Description

Essential Functions:

  • Take reservations using the resort reservation system (RMS), ensuring high levels of guest service and satisfaction.
  • Check guests in and out, including preparation of guest bills and authorizing payments.
  • Knows and is responsible for following all cash handling procedures.
  • Dealing efficiently with day to day billing and guest service queries.
  • Knows all safety rules and understands emergency procedures and how to act upon them. Understands accident prevention policies.
  • Knowledge of general information concerning rates, rules and regulations, operation hours of store, operation hours of the main office, and any special events or activities.
  • Phone equiette skills
  • Maintains a thorough knowledge of the property, types of accommodations, rental operations, package plans, and facilities.
  • Maintains a detailed knowledge about the property’s concierge services and hours of operations.
  • Report anything considered a health and safety hazard.
  • Be flexible at all times in order to cover the unexpected needs of the park and outlets.
  • Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within company’s policy.
  • Maintain the highest level of customer satisfaction in all aspects of the operations.
 
Position Requirements

Qualifications:

  • Must be at least 18 years of age (21 years of age to drive)
  • Experience in the Hotel and/or RV Resort industry
  • Possess basic mathematical aptitude
  • Must have basic computer knowledge
  • Ability to multitask
  • Friendly and courteous
  • Genuine concern for guest’s recreational experience
  • Able to work in varying weather conditions
  • Must possess a valid driver’s license with a clean 3-year history and no DUI convictions in the past 10 years.
  • Reliable transportation
  • Must be available to work weekends, nights and holidays
  • Be a willing member of the Basecamp Hospitality team

PERSONAL PROTECTIVE EQUIPMENT:

The Guest Services Agent will responsively use various office tools and equipment on a daily basis. The Guest Services Agent will be knowledgeable in the safety practices and standards set by the company, relative to the work environment he/she operates in.

Basecamp Hospitality, dba Urban Park Concessionaires, California Guest Services, In., and Quagga Inspection Services, LLC, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

 
Full-Time/Part-Time Full-Time  
Status Permanent  
Compensation $15.00 an hour  
Position Guest Services Agent  
Location Bonelli Bluffs RV Resort and Campground  
EOE Statement Basecamp Hospitality, dba Urban Park Concessionaires, California Guest Services, In., and Quagga Inspection Services, LLC, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.  

This position is currently not accepting applications.

To search for an open position, please go to http://TheCaliforniaParksCompany.appone.com



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