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Client Intake Specialist 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBTQIA+) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.

Position Client Intake Specialist  
Full-Time/Part-Time Full-Time  

Under the supervision of the Client Services Coordinator, conduct low-threshold intake assessments to determine individual client needs and refer to services across agency locations and to external service providers.


Facilitate access to resources that will assist clients in optimizing health outcomes and moving towards self-sufficiency, through comprehensive intake and referrals to internal and external programs and services:

    • Provide information and referrals to individuals seeking services by receiving and responding to them in a timely, sensitive manner.
    • Conduct low-threshold client-centered, trauma-informed intake assessments to determine individual client needs and barriers to service delivery and health care access while being accessible to walk-in clients.
    • Answer questions about the service delivery system, including services offered at AAC and Fenway Health locations. Make appropriate internal referrals to programs/services across all AAC and Fenway Health locations for medical, behavioral health, housing search, financial assistance, substance use, sexual health, and legal services.
    • Develop and maintain a wide-ranging resource network for people living with or at risk of contracting HIV, Hepatitis C, and STIs.
    • Provide linkage with existing service programs to maximize access to services, targeting individuals living with HIV who are not connected or sub-optimally engaged in HIV care and treatment, those who are homeless, substance users, recent immigrants, and people of color.
    • Maintain timely and accurate paper and electronic record of all services requested and referrals made.

Provide back-up coverage to the reception area at the Amory Street location:

    • Provide exceptional customer service to clients, visitors and callers by answering calls and greeting visitors in a friendly and professional manner;
    • Ensure that clients and visitors are connected with the appropriate staff member who can best meet their needs;
    • Inform staff, clients, and visitors of daily site activities, meetings, etc.
    • Maintain reception area to ensure that it is kept free of clutter and stocked with relevant resources and safer sex and drug use supplies;

Meet agency participatory expectations:

  • Adhere to all agency and departmental policies and procedures
  • Participate in quality assessment and improvement activities as requested
  • Adhere to the highest principles of client confidentiality
  • Adhere to established safety policies, procedures and precautions; enforce agency's policies and clinical procedures, including safety and crisis procedures.
  • Attend all required meetings, in-services and professional trainings
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.

Number of Openings 1  
Position Requirements


  • Bilingual in Haitian Creole or Spanish preferred.
  • BA or equivalent two years human services experience.
  • Demonstrated exceptional customer service required.
  • Experience with HIV services; understanding of HIV care, treatment and prevention.
  • Medical and systems navigation experience strongly preferred.
  • Strong computer skills and proficient in the use of Microsoft Word and Outlook, as well as electronic databases required.
  • Strong administrative and organizational skills.
  • Experience and comfort in issues related to substance use, harm reduction, homelessness, mental health, and/or bilingual/bicultural and GLBT communities.
  • Ability to work independently and as part of a team.

Physical Requirements:

  • Ability to meet the following physical requirements with or without reasonable accommodations:
  • Sit at a computer station for extended periods of time
  • Ability to keyboard for extended periods of time
Category Case Management  
Number Filled 1  
Location AAC - Client Services (Boston)  
Shift -not applicable-  
Req Number CAS-19-00005  

This position is currently not accepting applications.

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