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Courier Supervisor 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Merieux NutriSciences welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.  
Category Customer/Client Service  

Purpose of Job:

The incumbent is responsible for the daily activities of couriers, dispatchers and other related personnel. This individual provides personalized support and quality service to the clients of the laboratory.

Job Duties

  1. Arrange work schedule of the courier and dispatch personnel to ensure that tasks are completed correctly and within specified pick up time limits. Verify that sample is triaged in correctly.
  2. Supervise the activities of the courier department personnel to ensure efficiency of the timely pickup, transport and triage of client samples.
  3. Administer corporate human resource programs as they related to courier staff, including employee recruitment and retention, compensation, training and development, equal employment opportunity, performance management, employment record documentation.
  4. Address client concerns, identify their requirements and obtain necessary documentation for analysis.
  5. Evaluate current sample pickup procedures and recommend modifications, as new clients and procedures become available.
  6. Answer questions from clients and laboratory personnel concerning estimated time sample is to be picked up and triaged in.
  7. Maintain inventory of sampling supplies.
  8. Assist couriers with routing and needed materials.
  9. Maintain knowledge of Laboratory Information Management System (LIMS) that is required to complete job responsibilities.
  10. Support corporate quality and continuous improvement process.
  11. This position has the responsibility and authority to initiate action to prevent or minimize departures from the quality system or test procedures. This authority includes addressing resource needs to properly address issues such as client turn-around time requirements, overtime limits, employee turnover, work stoppage and assure the appropriate type and amount of materials are ready and available for use.
  12. Perform other related duties as needed.

Position Requirements
  • General maintenance knowledge of courier vehicles is required along with a broad knowledge of areas of service.
  • This position requires the ability to drive all the assigned routes and vehicles.
  • A broad knowledge of laboratory safety procedures and policies is necessary to ensure a safe working environment.
  • A general knowledge of the Laboratory Information Management System is required to ensure accurate entry and proper documentation.
  • Supervisory skills are essential to ensure proper and efficient daily operation of assigned tasks.
  • This position requires fully developed interpersonal, verbal and written communication skills to communicate with clients and build departmental relationships.
  • Client empathy and a general knowledge of service is necessary to support high client satisfaction.
  • Planning skills are needed to ensure that sample is received properly for future procedures.
Full-Time/Part-Time Full-Time  
Position Client Service Supervisor- Courier  
Number of Openings 1  
Location Madison, WI  
About the Organization Mérieux NutriSciences is dedicated to improving food safety and quality through nutritional research, scientific excellence and innovation at every step of the food supply chain.

To learn more about our organization please follow this link:  

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