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Help Desk Analyst I 

About the Organization Since 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. LERETA is an industry leader with an enormous focus on technology, innovation, and commitment to service excellence.  
Open Date 1/2/2020  
Position Help Desk Analyst I  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Category Tax&Flood  
Location Rancho Cucamonga  
Req Number TAX-19-00243  

Under general direction from the IT Systems & Operations Manager, provides first-, second-, and third-level support for computer hardware and software. Creates tickets and manages priority.

Help Desk

  • Receives and logs telephone calls and emails from computer users who are reporting problems with hardware, software, network activity, or other computer-related issues.
  • Responds to questions, assists in problem resolution, and tracks problem to completion to assure satisfactory resolution or escalation as needed.
  • Collects and compiles statistics and specifications from users and vendors, as requested by WAN and LAN administrators to facilitate troubleshooting.
  • Performs basic system administrative functions as assigned, in accordance with security procedures.
  • Makes simple repairs to equipment. Contacts vendors as needed for resolution of problems or for support under special maintenance agreements.
  • Prepares reports related to Help Desk activity for management review to aid in identification of training and staffing issues, to identify trends indicative of potential problems, and to insure that procedures governing Help Desk activity are current and workable.
  • Participates in testing and training on new software and hardware that will be supported by the Help Desk.
  • Stays familiar with new technology in order to effectively evaluate user problems.
  • Installs new systems, peripherals, hardware, and software as needed.
  • Adheres to corporate information security guidelines and promotes information security and the protection of automated corporate assets among co-workers by encouraging them to practice safe computing and follow information security guidelines.
Position Requirements
  • 1 year experience of Help Desk and/or phone technical support experience.
  • Basic knowledge of various operating systems, desktop publishing packages, customized packages, and common office suite applications such as word processing, spreadsheet, and database applications.
  • Working knowledge of PC hardware and software.
  • High school diploma or equivalent.
EOE Statement We are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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