Share Email Opening Title NOC L1  Description POSITION SUMMARY: BASIC FUNCTION Provides administrative customer service for all users contacting the 24 x 7 x 365 NOC environment. Regular attendance is essential for satisfactory performance. ESSENTIAL DUTIES & RESPONSIBILITIES Coordinates and documents all authorizations and faxes for all new hire account requests in ticketing system based on documented processes. Performs all account terminations based on documented processes. Maintains the high level of customer service expected of the NOC. Prepares and delivers standard scheduled reports. Reviews event monitoring tools and ticket queue to help resolve operation tickets within SLA parameters. Answers company operator calls and direct them to the appropriate person. Creates tickets received from e-mail. Maintains printer and copier stocking, maintenance and supplies. Escalates appropriate requests to ensure timely resolution. Performs other duties as assigned. KNOWLEDGE, SKILLS & ABILITIES Excellent documentation skills Strong communication skills Dedication to customer satisfaction Proficient with MS Office Suite (Word, Excel, PowerPoint, Project) Ability to multi-task Ability to work in a fast-paced environment Proven ability to work independently Ability to accommodate flexible work schedules Familiarity with data trending/tracking and anaylsis and the ability to utilize a PC based integrated critical monitoring sys Working knowledge of the following industry standard technologies are preferred for this role: NOC tools, ticketing systems, and escalation procedures Windows OS (All) Basic network troubleshooting skills Active Directory Exchange, Outlook, Office Microsoft Networking Familiar with the ISP industry TCP/IP DNS Static HTML Internet and email apps Remote access VPN Wireless Anti-virus applications Computer hardware EDUCATION & EXPERIENCE High school diploma required Associate degree or technical training school preferred Minimum 2 years of knowledge required in at least one of the following areas: Network hardware and software w/an emphasis on Cabling and circuit provisioning in a shared data center environment Microsoft Windows 7 & 8 and Server 2008 & 2012 Knowledge of ACD system and industry standard collaboration tools Types a minimum of 35wpm. PHYSICAL REQUIREMENTS Able to climb ladders and work on raised platforms. Able to hear and speak into a telephone and 2-way radio. Ability to distinguish colors on wiring and cables to ensure safety protocols are followed. Ability to work in confined spaces. Requires ability to lift and carry objects weighing up to 50 pounds. Requires the ability to kneel, stand, walk great distances, climb stairs/ladders Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments. Able to hear and speak into a telephone and 2 way radio/ear bud. WORK CONDITIONS Typical office environment with extensive daily usage of a computer or workstation. Work on site; no telecommuting SPECIAL REQUIREMENTS Requires availability 24/7/365 on a rotational schedule Must be able to work late nights, holidays and weekends. Must be comfortable working in a highly critical, fast paced environment with shifting priorities. Must possess a current, valid state-issued driver's license.   Position Requirements   Shift Swing   Exempt/Non-Exempt   Position NOC L1   Number of Openings 1   Exempt/Non-Exempt Non-Exempt   Hiring Manager(s)   Location NTT Global Data Centers Americas, Inc., Ashburn   About the Organization Global Data Centers is a division of NTT Ltd. and incorporates DPA, e-shelter, Gyron, Netmagic, NTT Indonesia Nexcenter, RagingWire and other NTT Communications group Data Center divisions. Our combined global platform is one of the largest in the world, with over 140 data centers spanning more than 20 countries and regions including North America, Europe, Africa and APAC. As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier-one global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our highly reliable, scalable, and customizable data centers. NTT Global Data Centers Americas, Inc. is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, military or veteran status or any other basis protected by federal, state, or local law or ordinance or regulation. All applicants for employment will be subject to pre-employment drug testing, a criminal background check and education/employment verification. Additionally, some positions require a review of driving records, credit checks, and/or successful completion of the federal governments 'Public Trust' background screening.   EOE Statement NTT Global Data Centers Americas, Inc. is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, ancestry, physical or mental disability, medical condition, genetic information and characteristics, marital status and registered domestic partner status, age, sexual orientation, military or veteran status or any other basis protected by federal, state, or local law or ordinance or regulation.   This position is currently not accepting applications. To search for an open position, please go to http://RagingWire.appone.com

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