Share Email Opening Title Sr. Guest Services Manager  Description Basic Job Function: Liaises with guests to ensure guest satisfaction. Responsible for the daily operation of the Business Center and the Hospitality Room. Responsible in assisting with the daily operations of the Front Office Managers, Concierge, Front Office, Front Services, and all other departments to ensure a satisfactory guest stay. Liaises with all other departments to ensure compliance with hotel service standards. Responsible for the translation and response of issues stated in the Market Metrix guest surveys. Responsible for the pre-arrival correspondence with guests in preparation for arrival and to ensure a satisfactory stay.   Position Requirements Essential Functions: To continuously monitor and improve the above-named operations. Responsible for all administrative procedures to ensure all of the operations are run professionally and in accordance with Health and Safety policy. Communicates regularly with support departments including, but not limited to, Sales, Housekeeping, Room Service, and Accounting. Coordinate Hawaiian cultural activities for the guests of the resort, including Aloha Week Festivities. Ensure cultural offerings are made available to guests-Hanukkah, Kadomatsu, etc. Assists with the planning of events (eg.,Christmas Tree Lighting ceremony) Plans and attends daily, weekly and/or monthly meetings including departmental communications meetings. Assists with the duties of the Guest Services Manager and/or Director of Front Office in her absence. Additional Duties and Responsibilities: Reports all suspicious persons or activities and hazardous or unsafe conditions to the Security Department. Provides instruction and/or guidance for guest and employee safety in fire or other emergency situations. Responds to guest questions. Provide guest assistance, direction and information as requested when working in public areas. Conducts regular/daily courtesy calls to guests, both in house and those who have not returned more than one year. Liaises continuously with the hire car operator to ensure top quality service is provided to our guests Ensure that all physical aspects of the areas are under control and are always kept in a good state of maintenance. Ensure that proper reception of guests on arrival by Limousine/Towncar/Taxi at the entrance of the hotel is carried out Performs a variety of other duties as assigned. Education/Training Requirements: High School Diploma or General Education Diploma required. College degree in hotel management or similar field preferred. Experience/Skill Requirements: Three (3) plus years experience in Reservations and/or Front Desk operations required. One (1) year management experience required.   Full-Time/Part-Time Full-Time   Shift Rotating Days and Evenings   Position Sr. Guest Services Assistant Manager   Number of Openings 1   Exempt/Non-Exempt Exempt   Req Number FRO-19-00013   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://KahalaHotelandResort.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Guest Service Agent (On-Call) in Honolulu, HI Posted on: 4/16/2024 [Apply Now] Other Jobs Within 60 Miles Restaurant Manager in Honolulu, HI Posted on: 3/20/2024 [Apply Now] Assistant Restaurant Manager in Honolulu, HI Posted on: 4/17/2024 [Apply Now] Assistant Director of Finance in Honolulu, HI Posted on: 9/15/2023 [Apply Now] Storekeeper (On-Call) in Honolulu, HI Posted on: 1/12/2024 [Apply Now] Assistant Pastry Cook in Honolulu, HI Posted on: 10/4/2023 [Apply Now]

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