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Title

Implementation Specialist I 

About the Organization Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus on the growth and management of their business. Backed by more than 45 years of industry expertise, Paychex serves over 650,000 payroll clients as of May 31, 2018, across more than 100 locations in the U.S. and Europe, and pays one out of every 12 American private sector employees. Learn more about Paychex by visiting www.paychex.com , and stay connected on Twitter and LinkedIn.
 
Description

Description:

IMPLEMENTATION SPECIALIST

The main responsibility of the Implementation Team is to successfully convert all new clients to Oasis' practices; develop a trusting/working co-employer relationship; monitor results including preparation of reports supporting successful new client implementations, integration of Oasis products and services, and related metrics. This position plays a major role in the development of implementation improvements strategies to increase these survey measurements. Must creatively and independently develop and offer ad hoc implementation and retention strategies. The Oasis Missions and Values are to be incorporated when processing internal and external customer service.

Business Contributions:

The output generated by this position is to ensure new clients are satisfied and actively engaged in Oasis services. Three major business contributions to Oasis Outsourcing are:

  • Successful on boarding of new clients
  • Integration of products, services, and timely deliverables
  • Client satisfaction and issue resolution
  • Encourages client referral generation/reference source through service obsessed service

Responsibilities:

On-boarding – client orientation

  • Manage and coordinate transition timelines for all new clients
  • Pre-orientation Questionnaire completion / client needs analysis
  • Transmit new client set up documents for client review and approval
  • Train client staff on their chosen payroll processing method
  • Ensure timely and accurate payrolls are processed using knowledge of payroll, taxes, workers'

comp, benefits, deductions, and Wage and Hour laws

  • Train client staff on current elected Oasis services
  • Follows up to ensure comprehension
  • Perform quality control audits
  • Prepares client launch to Oasis support team
  • Promote participation in new client survey
  • Remain current on all new Oasis product offerings and systematic/technical upgrades

Sales support and on-going maintenance

  • Make prospecting calls together with the PEC and Implementation Team to assess and strategize new client specifications
  • Assist with establishing new offices
  • Assist with team trainings
  • Maintain current payroll certifications

Knowledge:

  • Active listening techniques
  • Extensive knowledge of Oasis products and services
  • Industry and competitors practices

 
Position Requirements

Skills:

  • Microsoft Suite of Products
  • Communications – oral and written – able to translate and communicate clients’ needs
  • Problem-solving – find solutions to large and small problems with least disruption
  • Multi-tasking – able to track and control activity on a variety of tasks
  • Relationship building – able to get things done through other people
  • Customer Satisfaction – respond appropriately to internal and external customers
  • Negotiating – discuss and build mutual agreement on solutions and plans

Experience:

  • 1 to 2 years multi-state payroll processing experience required
  • Previous experience in a high pressure and fast paced environment preferred

Education, Experience, and Training:

  • High school diploma or GED required

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are included in the job description. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

 
Category Customer Service/Operations  
Location CA, San Diego, Oasis San Diego Office  
Video Link None Specified 

Location Details None Specified 

Full-Time/Part-Time Full-Time  
Req Number CUS-19-01694  

This position is currently accepting applications.

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