Share Email Opening Title Family Support Specialist – Family Workshops and Parent Support Network   Category Client and Family Integrated Care   Req Number CLI-19-00003   Open Date 8/21/2019   Number of Openings 1   Department Client and Family Integrated Care  Work type Temporary Part-time  Grade Grade 5 ($29.37/hr to $36.81/hr)  FTE 0.5  Posting Close Date 09/03/2019  Description A Family Support Specialist can be the first line of welcome, information, and health system navigation for clients and families living with childhood disability. Working as part of the hospital’s Client and Family Integrated Care team, the Family Support Specialist facilitates client and family-centred approaches to education and training. The position plays a key role in client and family information sharing, resource development, workshop coordination, and peer networking activities at Holland Bloorview. The Family Support Specialist will advance Holland Bloorview’s mission, vision and values by: supporting clients and families to find appropriate, meaningful and evidence-informed education resources and workshops in a timely manner; partnering with hospital staff, students and Family Leaders (volunteers) to design user-friendly education resources and workshops; and advocating for client and family choice in health care decision-making and daily living. This Family Support Specialist position is anticipated to be a two-year temporary part time (0.6 FTE) position. KEY RESPONSIBILITIES Workshop and Parent Support Network Development & Coordination Develops, implements and evaluates family workshops from October to June of each year Prepares communications plans to effectively promote family workshops both within and beyond Holland Bloorview Liaises with workshop presenters and hospital partners, and promptly responds to client and family questions and concerns regarding workshops Partners with hospital programs and Family Leaders (volunteers) to facilitate respectful and informative discussions Coordinates Holland Bloorview’s Parent Support Network: a series of topic-specific peer support and education sessions for parents/caregivers of children living with disability Sources new and existing learning materials and partnerships to supplement family workshops and topics for Parent Support Network Partners with members of the CFIC team and other hospital programs to continuously improve the impact of family workshops and Parent Support Network (e.g., audience diversity, promotion, accessibility, alignment with hospital strategies) Works with Family Leaders in supporting and training them to co-facilitate Parent Support Network sessions Routinely asks for and integrates the feedback of clients and families, staff, students, and Family Leaders (volunteers) regarding family workshops and Parent Support Network Performs administrative tasks as needed: coordinating workshop scheduling, room and audio/visual bookings, tracking workshop metrics in database Updates resources and events on the Family Resource Centre website clearly and consistently Other duties as required Client and Family Information Consults Ensures the Family Resource Centre offers a warm and welcoming space to the 8,000+ inpatient/outpatient clients and families that visit Holland Bloorview annually Provides personalized support and consultation to clients and families via telephone, in person or group sessions; and by using a range of methods and materials Facilitates the expansion of resource material including multi-lingual and alternative formats to ensure greatest ease of use and accessibility Refers clients and families to partner agencies and organizations as appropriate Collaborates with Holland Bloorview employees, students and volunteers to develop and maintain an up-to-date multimedia collection of relevant, diverse and credible information for clients and families (e.g., educational tip-sheets, videos, online resources, and pamphlets) Networks with community agencies to support information sharing with families MINIMUM KNOWLEDGE, SKILLS & ABILITIES Education Post-secondary degree or diploma in a related field, such as social work, education, community and social services, or health services preferred or equivalent work experience Training and/or relevant experience in client and family-centred care Experience Professional or lived experience with childhood disability is an asset Computer proficiency is essential (e.g., Microsoft Office: Word, Excel, Powerpoint; Google Docs; Evite; Mailchimp) Significant experience in providing support and education to people working in the field of health care and community/social services, in engaging communities in outreach activities and community development Experience working in a pediatric healthcare setting preferred Special Skills Demonstrate a passion and commitment to role modelling client and family-centred practice Strong public speaking, presentation and group facilitation skills Work collaboratively with children and youth with disabilities and their families, staff and community Communicate with sensitivity and clarity, always demonstrating respect Demonstrate initiative, enthusiasm and creativity Ability to manage conflict and emotional distress Develop, plan, implement and evaluate new programs and activities, as well as evaluate and modify existing ones Formulate ideas and plans within a team setting, practicing effective listening and open communication Able to effectively set priorities and organize workload; allowing for the completion of assigned projects within a pre-determined schedule Prepare and make clear, concise and substantiated presentations, proposals and reports   About the Organization Holland Bloorview Kids Rehabilitation Hospital creates a world of possibility by supporting children and youth with disabilities, medical complexity, illness and injury. All of our work is guided by our strategic plan, Transformative Care, Inclusive World: Holland Bloorview 2030. The plan: https://strategicplan.hollandbloorview.ca/ To get a glimpse as to who Holland Bloorview is, we invite you to watch the Dear Everybody, This is Holland Bloorview video. Video: https://www.youtube.com/watch?v=kbp-WhflXXo&feature=youtu.be Holland Bloorview is committed to fostering a climate of inclusion, diversity, equity accessibility, and anti-racism (IDEAA). This commitment is central to, and mutually supportive of, our research excellence mandate. We welcome and respect the diversity of all members of our community and we seek to create an inclusive culture for our clients, families, research scientists, staff, participants, trainees, volunteers, trustees, and partners. To help in our journey towards fully reflecting the communities we partner with, we welcome and encourage applications from Black individuals and other racialized persons, Indigenous Peoples, women, persons with disabilities, LGBTQI2SA+ persons, and others who may contribute to further diversification of ideas within our community. Holland Bloorview is committed to fair assessment of a candidate's abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths. In accordance with the Accessibility for Ontarians with Disabilities Act, accommodation will be provided throughout the recruitment process to applicants with disabilities. Please notify us of any accommodations that you require by contacting humanresources@hollandbloorview.ca or 416-425-6220.   This position is currently not accepting applications. 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