Share Email Opening Title Call Center Administrator  We are RMC None Specified  Position Requirements The position of Call Center Administrator requires the following: Possession of a High School Diploma or equivalent Minimum of 2 years’ experience in call center and administrative Proficient in Microsoft Office (Outlook, Word, and Excel) Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice Excellent human relation skills to deal compassionately and effectively with visitors/customers in person or on the telephone Prompt arrival and regular attendance at work Strong typing skills High level of organization & professionalism   Description The Call Center Administrator is responsible for accurately collecting information via fax, phone, and e-mail for all emergency and non-emergency service requests. Information is processed and dispatched promptly and efficiently. Works as a team answering incoming calls in a timely and courteous manner, directing them to the appropriate department and/or employee. Perform general clerical duties and tasks pertaining to Call Center. This position reports to the Call Center Manager. Core responsibilities for this position include but are not limited to: Accurately receiving and entering loss information into project tracking software and dispatch for scheduling Processing loss related department transfers using the same software and dispatch procedures Answering and routing general phone calls to appropriate department personnel Updating insurance & billing information and additional changes on active projects, when applicable Communicating and providing answering service with accurate after-hour instructions Reviewing and maintaining after-hours call log for new job information and/or messages Completing specialized reports in a timely manner Setting up, testing and removing call forward feature on main line prior to start and end of day Promptly processing incoming faxes and distributing to appropriate personnel Effectively communicating with co-workers, management, clients, and customers Establish and grown working relationship with our customers and clients Provide reception support and relief performing related tasks and duties; On an as-needed basis, provide full reception coverage Working independently on assignments and other tasks as directed by management   Additional Information -   Location Corporate (Hayward, CA)   Territory Corporate   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Non-Exempt   Req Number ADM-19-00012   About the Organization Restoration Management Company, Northern California's largest emergency service / restoration company is a growing, profitable, privately held company headquartered in Livermore, California. Established in 1985, Restoration Management Company has been providing reliable, year round emergency service, 24-hours-a-day for water, smoke and environmentally damaged property - to commercial, industrial, and residential clients. We offer: - Full-time and part-time positions; - Opportunity for advancement; - Great benefits (medical, dental, vision, 401k, and life insurance) - PTO - Paid holidays - Competitive salaries   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://JonKTakataCorporation.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Project Coordinator in Hayward, Ca Posted on: 3/20/2024 [Apply Now] Other Jobs Within 60 Miles Project Coordinator in Hayward, Ca Posted on: 3/20/2024 [Apply Now] Lead Technician II in Benicia, CA Posted on: 4/3/2024 [Apply Now] Maintenance Technician in Hayward, Ca Posted on: 4/2/2024 [Apply Now] Project Director in San Jose, CA Posted on: 4/10/2024 [Apply Now] Construction Superintendent in San Jose, CA Posted on: 4/17/2024 [Apply Now] Follow us See who works here:

 

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