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Customer Care Representative 


Job Title: Customer Care Representative

Department: Marketing-Customer Care Center

Reports To: Customer Care Team Leads/Customer Care Manager

Classification: Part-time, Non-exempt


Represent HGO for customers in the Customer Care Centre, in Box Office, and at any external events.

Essential Duties and Responsibilities

  • Maintain the highest level of Customer Service with each encounter by having a friendly, professional and helpful demeanor, paying close attention to detail, and ensuring patrons are handled appropriately and receive personalized attention with each customer interaction.
  • Talk and transact with customers by phone, web chat, e-mail, and in Box Office regarding single ticket sales and subscription ticket sales as well as inquiries related to their accounts.
  • Assist customers with ticket exchanges, supplying them with new seats and properly documenting the transaction.
  • Process donations, additional ticket purchases, duplicate requests and donated tickets via the telephone and web chat service.
  • Handle inquiries regarding directions, parking, performance times and dates, and all other opera related questions.
  • Prepare and file tickets for Mailing and Will Call.
  • Work in the Box Office on scheduled day shifts and performance nights.
  • Work all other Customer Care stations as required, at Wortham Theater and other venues.
  • Assist other HGO departments and HGOco with various projects and events as needed.
  • Help with the set up and take down of equipment, signs and other duties as assigned.

Special job characteristics

Non-profit experience preferred. Knowledge of opera and arts preferred, but not required.


This position is currently not accepting applications.

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