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Title

Customer Service Representative - Certification 

Category Customer Service  
Description

The National Board for Certified Counselors (NBCC) is a not-for-profit, independent certification organization whose primary purposes are to establish and administer a national certification system, and to identify qualified counselors who have voluntarily sought and obtained NBCC Board Certification. The organizational mission is to advance counseling as the premier certification body of the profession with the goal of enhancing society worldwide through quality counseling. NBCC and Affiliates is comprised of three organizational affiliates: the National Board for Certified Counselors (NBCC); the Center for Credentialing and Education (CCE); and, the NBCC Foundation (NBCC-F).

NBCC and its Affiliates have operations and partnerships in approximately 40 countries providing professional certifications, occupational credentials, training programs, educational activities, and public mental health services through institutes and residencies. Over 66,000 Board Certified Counselors serve the public and advance mental health efforts across the globe. With a portfolio of nine credentials related to professional counseling, mental health, addictions, human services, and career development, NBCC and Affiliates seek to expand the professional capacity of counselors and human service professionals.

NBCC's primary organizational functions relate to the development and operation of quality credentialing, certification and quality assurance programs. CCE creates and administers other occupational programs, including education and training activities, and leverages credentials to best serve communities. Additionally, CCE provides management services for associations, boards, agencies, and other organizational clients. The NBCC Foundation administers programs focused on capacity building, the expansion of access to mental health services in underserved and never-served communities, and the development of high-quality professional development resources for counselors.

POSITION REQUIREMENTS AND RESPONSIBILITIES

The following responsibilities and duties are a summary of the essential roles and functions of the position. Other duties may be performed as identified by management to achieve department, division, and/or organizational goals.

  • Answers incoming telephone calls and responds to caller inquiries.
  • Transfers incoming email to appropriate team members and/or responds as appropriate.
  • Gathers information from callers to assist in determining whether an issue exists, clarifies issues stated by callers, assists with determining the cause of any issues, assists with expediting solutions where needed, and follows-up appropriately to ensure resolution. Provides information to appropriate staff sot that issues are resolved in a timely manner.
  • Identifies and documents quality of service issues or patterns and informs appropriate staff in order to help ensure effective and long-term solutions.
  • Organizes and files documentation as needed.
  • Organizes files for remote storage and keeps records of items shipped.
  • Other duties as assigned.
 
Position Requirements

EDUCATION AND EXPERIENCE

  • High school diploma or general education degree (GED) required;
  • Associates degree (AA) or equivalent from two-year College or technical school preferred:
  • 2 years related experience required;
  • Or equivalent education and experience;
  • Demonstrates exceptional time management and organizational skills;
  • Ability to organize, prioritize and schedule work assignments;
  • Demonstrate thoroughness and careful attention to detail;
  • Ability to establish specific goals, define and implement steps to reach those goals;
  • Knowledge of principles and processes for providing customer service, including meeting quality standards for services and evaluation of customer satisfaction;
  • Willingness to actively look for ways to assist constituents and coworkers;
  • Ability to create and maintain collaborative relationships.

NBCC and Affiliates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 
Full-Time/Part-Time Full-Time  
Shift First  
Position Customer Service Representative - Certification  
Close Date 10/1/2019  
Exempt/Non-Exempt Non-Exempt  
Req Number CUS-19-00004  
Open Date 8/14/2019  
Location National Board for Certified Counselors  
About the Organization
 
EOE Statement NBCC and Affiliates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://NationalBoardForCertifiedCounselorsInc.appone.com



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