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Title

Front Desk Receptionist 2019/20 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category Marketing  
Description

Summary of Job Purpose

The Front Desk Receptionist position requires a sales oriented candidate with the ability to drive sales and match guest needs with the appropriate product and service using sales software. This position provides our guests with general resort information and fields guest requests to appropriate departments. Successful candidate has the ability to organize and multi-task in a fast paced, changing environment. Applicant must have excellent communication skills, verbal and non-verbal, superior organizational skills and attention to detail. This is a team-oriented position focused on providing our guests excellent customer service.

Job Duties and Responsibilities

This job description is intended as a summary of the primary responsibilities of and the qualifications for the position. The job description is not intended to be inclusive of all duties an individual in the position might be asked to perform or of all the qualifications that may be required now or in the future. We will not ask you to perform a task that is inherently unsafe or that you are not adequately trained to perform. When we do ask for your assistance with any job we expect an enthusiastic and cooperative response.

  1. Processes all sales transactions in-person, via phone/email and retrieval of web sales. (i.e. Gift Cards, Season Pass Sales, Lesson Pass Sales)
  2. Answer and communicate guest inquiries in a prompt manner.
  3. Answer and communicate all products and services in a timely manner.
  4. Direct calls to appropriate departments and respond to confidential matters appropriately.
  5. Communicates and understands radio communication.
  6. Understand and be able to proactively sell advanced sales for Children's and Adult programs & Private lessons.
  7. Ability to use computer programs related to duties including but not limited to Microsoft Word and Excel and Siriusware Sales.
  8. Responsible for balancing cash drawers at the close of each day.

 
Position Requirements

Job Qualifications

 

  • Enjoys contact with the public and can direct all customer service situations to the appropriate department or Group Sales & Front Desk Supervisor.
  • Ability to consistently deliver excellent customer service.
  • Courteous, friendly, and enthusiastic toward guests and other employees at all times.
  • Possess the ability to read and write legibly and use good composition skills to complete written communication via email; basic mathematical skills
  • Ability to move about the resort easily and comfortably through cold weather, ice and snow during a variety of weather conditions.

 

Job Attitudes

 

Enjoys contact with the public and can direct all customer service situations to the appropriate department or Front Desk Supervisor.

Ability to consistently deliver excellent customer service.

Courteous, friendly, and enthusiastic toward guests and other employees at all times.

Possess the ability to read and write legibly and use good composition skills to complete written communication via email; basic mathematical skills

Knowledgeable of the winter sports area terrain, facilities, products and services.

 

 

 
Full-Time/Part-Time Seasonal  
Tags  
Position Front Desk Receptionist  
Close Date  
Exempt/Non-Exempt Non-Exempt  
Open Date 8/13/2019  
Location Dodge Ridge Ski Area  
About the Organization Dodge Ridge, located in Tuolumne County, is a complete winter sports area featuring downhill skiing, snowboarding, cross-country skiing and snowshoeing with 60 runs, 12 lifts, 1600' vertical, groomed trails, two restaurants, adult and children programs, and rentals.

Tuolumne County is the recreational and cultural center of the Gold Country, offering a variety of outdoor activities including skiing, biking, hiking, rafting, fishing, camping, and more. The arts, theater, museums, and entertainment abound. Located two hours from the Bay Area, the Sierra Nevada foothills area is uncrowded, where the comfortable lifestyle exists at a more than comfortable price.
 

This position is currently accepting applications.

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