Project Engineer Customer Service
The Proterra Story
Communities are growing and evolving, and with that, our transportation needs are changing. Now more than ever, we need smart solutions that provide safer, more reliable and cleaner transit. Every day, Proterra works to meet those needs, with the world’s best-performing zero-emission buses. Our revolutionary battery-electric buses help fleet operators abandon fossil fuels, improve environmental quality and reduce operating costs. Join the Proterra Revolution.
This position will provide comprehensive engineering support to Proterra’s Greenville Site Customer Service Engineering Manager and other site leadership team members. You will be responsible for working cross-functionally to ensure the optimum performance of Proterra products in the field by leading the creation of processes for maintaining all models of customer vehicles, charges, and batteries.
About the Role – You will:
Implement Solutions for Field Products (Service Bulletins):
Manage and implement engineering solutions for all bus, charger, and battery legacy products, including root cause analysis for issues, understand customer request, identity, create and validate solution, assist Technical Publications team with documentation;
Work with Service team to maintain fleet availability by providing technical support;
Work with Field Service managers and representatives to track completion in the field;
Work with Proterra Supplier Quality and suppliers to resolve supplier issues on legacy products through the same steps;
Track any supplier recalls or concerns through the field to resolution.
Evaluate New Products and Engineering Changes for Customer Service:
Develop processes and criteria for Design for Serviceability reviews; attend engineering design reviews and change control meetings to represent DFS, voice-of-the-customer for maintenance, spare parts, reliability and troubleshooting on buses, charges and batteries;
Work with engineering and suppliers to obtain supplier systems parts and maintenance manuals for new components;
Track Engineering changes for parts obsolesce and parts manual updates;
Break down component assemblies into serviceable parts, identify vendor part numbers when applicable, assign Proterra part numbers for Aftermarket Part use;
Review all new parts and changes with Aftermarket Parts Buyer for service safety stock needs.
Support Training Materials and Manuals:
Work with Engineering and suppliers to incorporate new systems into maintenance training classes and manuals;
Support Technical Publications team to generate quick reference guides, update maintenance manuals and coordinate to update and distribute maintenance manuals to customers;
Assist Maintenance Trainers with photos, videos, and other training materials for all products.
About Our Group:
As strategic partners, the Customer Service team strives to ensure that our values, culture and engagement always allow us do great things for our company.
We strive to provide the highest level service and support to our clients each and every day.
We work collaboratively to build strong relationships with our clients, partners, and own team.
We treat each other with respect……and always try to have a little fun every day!
This position will be part of the Greenville based Customer Service team that supports Proterra’s Manufacturing and Engineering operations in Greenville, SC.
You will report to the Site Customer Service Engineering Manager and collaborate with other Customer Service team members located at our headquarters in Burlingame, CA and other manufacturing facility in Los Angeles, CA.