QUALIFICATIONS To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience High School Diploma or GED required Some Appropriate/Related college degree a plus Excellent written and oral communication skills, organizational and multitasking skills, and extensive product knowledge are strongly preferred. Proficiency with basic computer programs including MS Office suite and ERPs Prior customer service experience preferred. Manufacturing environment experience preferred Work Authorization/Security Clearance Due to federal contract obligations, must be a US Citizen or Permanent Resident SUPERVISORY RESPONSIBILITIES Does not have any supervisory responsibilities but may serve as a coach and mentor for other positions within the organization. Skills Comprehension & Communication Skills Individual should be able to read and comprehend simple instructions, correspondence and memos. Individual should be able to communicate with internal and external customers both verbally and in written formats. This includes the ability to use appropriate business terminology and follow acceptable business communication standards. Individual should be comfortable presenting to small or large groups. Individual should also possess general knowledge and understanding of common industry and manufacturing acronyms and terms. Mathematical Skills Possess the ability to add, subtract, multiply and divide in all units of measurement, common fractions and decimals. Comfortable with calculating lead-times, discounting, annualizing and other common business computations. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Possess the ability to deal with problems involving several concrete variables in standardized situations. Individual should be able to handle a range of customer situations in a rational and professional manner. The position also interacts with all functions within LSI, so the individual must demonstrate ability to work with a variety of personalities in a professional manner. Technological Experience using a variety of computer-based products, including but not limited to: Microsoft Office Suite, Internet Explorer, Intuitive (or comparable software), Lync, voicemail and other appropriate business products. Physical Demands * While performing the duties of this job the employee is occasionally required to stand, walk, sit, use hands and or arms to pull handles and push buttons and reach objects. Requirements may also include climbing, balancing, stooping, bending, reaching, kneeling, crouching or crawling. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. *The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions |
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