Email Opening Title IT Operations Center Technician II  Description Uses a variety of established software tools to pro-actively monitor the Paychex network of servers, components, switches, routers, and associated hardware to ensure the uptime of defined business services. Troubleshoots system issues and alerts and assists third level technical teams in resolving those alerts. Monitors the Paychex network of servers, components, switches, routers, and associated hardware to ensure the operational uptime of the systems and networks comprising defined business services. Utilizes tools that simulate the users’ experience to ensure that defined business services are functioning as planned. Responds to issues and problem events generated by the monitoring tools and takes appropriate actions based on training and documented protocols / procedures to remedy the downtime. Acts as the situational lead in working with Enterprise Support and technical teams including network engineers, monitoring engineers, and system administrators to ensure timely resolution of issues. Prepares and maintains required troubleshooting documentation for use by Operations Center personnel. Performs routine and scheduled audits of the monitoring environment to ensure that alerts are configured properly per established standards. Participates in the implementation of new application and hardware monitoring into the Operations Center. Communicates with Enterprise Support and technical teams regarding the status and resolution of complex issues. Provides training and mentoring to less senior Operations Center Technician I. Prepares routine reports for management regarding infrastructure health. Provides ad hoc statistics to aid in troubleshooting efforts.   Position Requirements Bachelor's Degree in Information Technology related discipline - Preferred 3 years of experience in Operations Center or the equivalent combination of education and experience. Previous experience with the following technologies is preferred: networking OSI model, Cisco routers and switches, SUN OS, HPUX, Linux, Windows servers, VMware, T1 lines and basic IP troubleshooting. The hours for this role will be 11 PM-8 AM   Category Information Technology   Location NY, Webster, Rochester Webster Office   Full-Time/Part-Time Full-Time   Req Number INF-19-00258   Open Date 8/16/2019   Hiring Manager(s) Michael Deming   This position is currently not accepting applications. To search for an open position, please go to http://AdvancePartners.appone.com

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