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Title

IT Service Desk Technician 

Description
  • Provides first-line technical support to computer customers by phone, email, and at desk-side.
  • Opens, tracks, and closes trouble tickets; ensures problem ownership, escalates when necessary, and promotes end-user satisfaction.
  • Assists in testing, configuring, and deploying desktop, mobile, VoIP, printer, and scanner devices Performs desktop OS and network troubleshooting.
  • Performs A/V setup for projectors and presentations.
 
Position Requirements
  • Yrs. of Experience: 2 years minimum
  • U.S. Citizenship
  • Proficiency in English
  • Valid driver’s license and reliable personal transportation
  • 100% onsite, no teleworking
  • Ability to lift 50lbs and move around to setup and troubleshoot hardware
  • Experience with call center management procedures and ticketing systems
  • Capable of working independently and within in a team
  • Excellent communication skills
  • Customer-oriented and cool-tempered; ability to work with users of all technological skill levels throughout the hierarchy of the organization
  • Ability to install, configure, troubleshoot, and maintain networked personal computers, peripherals, mobile devices, and end-user software.
  • Practical understanding and working knowledge of Windows 10, Microsoft Office Suite, Adobe Acrobat and Reader, anti-malware software.


Desired:

• CompTIA A+, Network+ Certification

• Experience with installing, configuring, and maintaining end-user digital certificates.

• Bachelor's degree(Preferred); additional years of experience may be considered in lieu of
degree

• Self-starter with excellent analytical and problem-solving skills, flexibility, good judgment
and the ability to coordinate multiple, concurrent tasks in an effective manner

• Ability to learn and support new systems and applications.

• Ability to perform occasional night and weekend work.

 
Salary Range G&A  
Full-Time/Part-Time Full-Time  
Level of Clearance Required None  
Amount of Travel None  
About the Organization J.F. Taylor, Inc. was founded as an engineering firm in 1983 by John F. Taylor, a retired Naval Aviation Officer and engineer. With over 500 employees and $200 million in annual revenues, we have continually leveraged our engineering foundation in systems engineering, software development, and the design and production of high fidelity training devices. Our capabilities include the design, manufacture and fabrication of single prototypes and the high-volume production of aircraft and maritime kits and components.


Competitive salaries and benefits are critical to attracting and retaining excellent employees. We recognize that happy employees lead to continuity, experience, and quality work.
Our benefits package for all permanent, full-time employees includes:
Four Weeks of Paid Leave
Ten Paid Holidays
Health Insurance, including Medical, Vision, and Prescription Coverage
Company HSA/HRA Contributions
Dental Insurance
Term Life Insurance
Disability Insurance
401(k) Retirement Plan with Company Matching Contributions
IRS Section 125 Flexible Benefits Plan
Supplemental Health Coverage Plans
Supplemental Disability and Life Insurance Plans
Tuition Assistance
Reduced Rates for Corporate Fitness Membership  
Req Number IT -19-00005  
EOE Statement J.F. Taylor is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors.  

This position is currently not accepting applications.

To search for an open position, please go to http://JFTaylorInc.appone.com



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