The primary responsibility of the Key Account Coordinator (KAC) is to ensure that all customer service and technical service requests are handled quickly and efficiently for those accounts we deem to be Key Accounts. The KAC will work closely with all field operations personnel, as well as customer service and the monitoring center to facilitate and close all service related requests by all Key Accounts. The KAC will establish a working relationship with the primary customer contact, and will also be the interface and establish relationships with local management at the customers' remote locations as company-to-company relationship grows and expands. The KAC will keep the Key Account Manager (KAM) up to date at all times with how things are going with their accounts and will escalate as necessary when additional resource is required to meet customer expectations.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
EDUCATION AND/OR EXPERIENCES
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