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Title

IT Support Specialist—Intermediate  

Category Information Technology  
Description

MADEN TECHNOLOGIES seeks a part-time IT Support Specialist—Intermediate to join our dynamic team! We are an established, growing company focused on environmental, science, technology, construction, and healthcare solutions. The IT Support Specialist will serve as the single onsite IT support service person for the Directorate of Human Resources Soldier for Life Transition Assistance Program (SFLTAP) Office and their customers and visitors. This position reports directly to Maden Technologies’ Vice President of IT Solutions.

This position is located in Fort Riley, Kansas.

DUTIES AND RESPONSIBILITIES

  • Assess and make recommendations for software, hardware, and telephones
  • Coordinate with Fort Riley Information and Information Assurance staff
  • Support workstation and network administration
  • Support help desk services
  • Deliver responsive, courteous, proactive customer support
  • Account for Government Furnished Property
  • Meet/exceed quality standards for this contract
  • Record and report the status of all services on the internal trouble ticket log
  • Record external services in ITSM monthly
  • Participate in IMO monthly meetings and report plans, changes, and directives that will impact DHR SFLTAP IT systems
  • As Workstation Administrator, maintain more than 100 laptops and 50 desktop workstations on the outer network, and staff 15 computers on the NIPR network
  • Conduct user and functional staff training
  • Administer passwords and security protocols to meet Army standards and Fort Riley and DHR SFLTAP requirements
  • Ensure that physical and computer security policies and procedures are followed by SFLTAP staff, customers, and visitors
  • Conduct telephone moves, adds, and changes
 
Position Requirements

REQUIREMENTS AND QUALIFICATIONS

  • Must be a U.S. citizen
  • Bachelor’s Degree
  • Minimum of 5 years of experience in workstation, printer, software and telephone accounting, installation, and support; user administration; HelpDesk; Cybersecurity
  • Must hold two of these certifications: COMPTIA A+; Network+; or Security+
  • Communicates clearly in spoken and written English
  • Excellent customer relations
  • Understanding of MS Outlook administration
  • Preferred:
    • An understanding of the Army and the soldier, along with an appreciation of the SFLTAP critical mission and impact on the lives of transitioning soldiers
    • Experience with Army installation network operation at the office level, NIPRNet, and Network Enterprise Center, Information Technology Systems Management (ITSM), Information Assurance Security Officer (IASO), and Information Management Office (IMO) accounts
    • Knowledge of Army Regulations 25-1 and 25-2 and use of the DoD Risk Management Framework to develop certification and accreditation packages
    • ITIL certification
 
Full-Time/Part-Time Part-Time  
User7  
Salary Range  
Travel  
Security Clearance  
Knowledge, Skills, and Abilities  
Education Bachelors Degree  
Position IT Support Specialist-Intermediate  
Req Number INF-19-00006  
Open Date 7/29/2019  
Location Ft. Riley, KS  
About the Organization Maden Technologies is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that delivers agile science, technology, environmental, engineering, healthcare, and construction solutions to our clients in the US and abroad. We assure mission success by continuously improving our applications in engineering, policy development, environmental technology, geospatial solutions, computing, and cybersecurity. Our professional family is second to none! We're motivated and trained with leading-edge solutions that mirror our stellar corporate performance. Since 1986, the Maden Team has delivered world-class results on more than 120 advanced research and development projects, and four national-level programs. As we enter our fourth decade in business, we look forward to meeting the demands of today and the challenges of Futureproofing the Enterprise.





Maden Technologies is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.





EOE/Minorities/Females/Vet/Disability





EEO is the Law Poster from the EEOC website:


(English) http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf


(Spanish) http://www.eeoc.gov/employers/upload/eeoc_self_print_poster_spanish.pdf


(Arabic) http://www.eeoc.gov/employers/upload/eeoc_self_print_poster_arabic  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

This position is currently accepting applications.

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