Why Nutranext:
Nutranext™ is a subsidiary of The Clorox Company. Brands includes nutritional supplement industry leaders Rainbow Light®, Natural Vitality®, NeoCell®, Stop Aging Now®, Champion Performance®, True Health®, Blessed Herbs® and Sedona Labs®. Nutranext's headquarters are in Sunrise, Florida.
At Nutranext our purpose is to make lives healthier. We are committed to investing in our employees' physical, emotional, mental and spiritual wellbeing. The symbolism is in our name and products. We provide opportunities and incentives to encourage learning; we create high quality products to enhance and promote a healthy life style and ongoing wellness; we offer excellent employee benefits to ensure that our employees take pride in where they work; we design working environments that are safe, comfortable, and appealing to work in; and lastly, we are built on a culture that encourages healthy communities, sustainability and environmental longevity. Come join our brands and grow with us!
Summary:
The Helpdesk/ IT Infrastructure Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Additionally, will be self-motivated with advanced knowledge of Microsoft Windows operating systems, printers, scanners, and other peripheral devices.
Essential Functions:
- Provide first-level technical support via phone, in-person and remote.
- Assist users with installation, configuration, and ongoing usability of Windows systems and peripherals including IP Phones, printers, scanners, and related devices.
- Document Incidents, Request and Problem tickets in the Service Now ticketing system and ensures adherence to stated SLA's.
- Responsible for user management of various systems.
- Assists in ensuring accuracy of the IT Asset Management process/system.
- Support, and retire IT assets based on established IT Life Cycle management.
- Adhere to all duties in accordance with established policies, procedures and standards.
- Multi-task and prioritize work assignments and tickets as necessary to ensure a resolution is provided in timely manner and within stated SLA's.
- Provide IT support to local and remote employees and offices.
- Assist end-users in A/V Conference system and other collaboration systems.
- Responsible for training remote and local users on existing and new IT initiatives and processes Build knowledge based articles on quarterly basis for general employee consumption.
- Administer help desk software, redirect problems to appropriate resources to identify and escalate situations requiring urgent attention and document resolutions.
- Identify areas for improvement
- Assist in office/cubicle relocations and in other area as directed.
Required Education and Experience:
- Two (2) year degree in computer science or equivalent work experience
- Experience with network equipment (switches/routers etc.)
- Basic understanding and troubleshooting skills for various IT hardware, software, network and printers. (laptops, desktops, Android & iOS devices, tablets, RF Guns, label printers, MFC printers)
- Knowledge of MS Office/Outlook 2010+, Windows 7/10, IE, Active Directory, network connectivity, printer and drive mapping, AD account & group management.
Preferred Education and Experience:
- Experience with Mac computers
- ServiceNow platform
- ITIL Certification
- Certifications: ITIL, Network+, CompTIA A+, Network+, MCSE: Desktop Infrastructure, MCSA: Windows 10
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Contact Information:
For more information please visit our career page at www.nutranext.net
Nutranext formerly Nature's Products Inc. is an Equal Opportunity Employer
We are proud to share that we have been the recipient of the following awards for Wellness:
• Healthiest Employer of South Florida Nominee 2014 (Med Company)
• Healthiest Employer of South Florida Winner 2015 (Med Company)
• Healthiest Employer of South Florida Winner 2016 (Med Company)
• Healthiest Employer of Bay Area Winner 2016 (Small Company)
• Healthiest Employer of The Valley in Arizona (Small Company)
• American Heart Association Gold Fit Friendly Award 2015
• American Heart Association Platinum Fit Friendly 2016
• American Heart Association Innovative Work Place 2016
• Worksite Wellness Award 2015 for Miami Dade Consortium (Med Company)
• Worksite Wellness Award 2017 for Miami Dade Consortium (Med Company)
• Best Health & Wellness Program 2017 - Excellence in HR Awards (Miami Chamber of Commerce)
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