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MAT Administrative/Medical Assistant 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBTQIA+) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.

Position MAT Administrative/Medical Assistant  
Full-Time/Part-Time Full-Time  

Under the direction of the Medication-Assisted Treatment (MAT) Clinical Coordinator and as a member of the medical team, the MAT Administrative/Medical Assistant will perform clerical and supportive clinical duties as needed for patients as they enroll and participate in Fenway's MAT program. This includes monitoring program calls, scheduling intake/evaluation/follow-up visits with NP/provider and compiling data on the program for reporting purposes.

Representative Duties:

  1. Providing direct patient care, using clinical and office procedures as appropriate for a Medical Assistant in an outpatient clinic
  • Organizes and prepares patient visit including patient summary sheets, labels and huddle sheets for daily clinic.
  • Checks exam room for patient encounter and restocks, and cleans as necessary
  • Calls patients from the lobby into the exam room
  • Obtains chief complaint, vital signs, allergies, surveys, and consent forms from patient
  • Open office visit note and documents vital signs in CPS
  • Assists with patient care under the direction of appropriate medical provider, RN or LPN
  • Assists with care coordination for individual patients and panels of patients under the direction of appropriate medical provider, RN or LPN
  • Administers all CLIA waived lab tests and medical tests (e.g. EKG, Spirometry UA, HCG, rapid HIV, TB-PPD administration) and procedures (e.g. ear lavage) as per protocol and medical provider order.
  • Perform same day urine drug screens as needed.
  • Assists with collection and transport of lab samples.
  • Demonstrates competency in mailings, sorting of mail, filing, faxing and other duties to support administrative office needs
  • Understands and maintains standard precautions in all clinical activities, use of PPE
  • Chaperone providers as needed during physical/pelvic exams
  • Coordinates in-clinic services between Client Services, the lab, Providers, MAs, Pharmacy, and Nurses to assist with timely and smooth patient flow
  • Demonstrates teamwork and works to build cohesive, professional relationships with all Fenway Health employees and patients,
  • May perform phlebotomy, if trained
  • Assists in emergencies as trained, calls for outside help or transport as directed.
  • Answers phones, triage telephone calls, and/or take messages for the MAT Program.
  • Scheduled intake/evaluations with the MAT Nurse Practitioner.
  • Updates patient registration data and books follow-up appointments.
  • Follows up with patients as needed and provides them with necessary information to facilitate ongoing treatment.
  • Complies with the MDPH BSAS Office Based Opioid Treatment Program Policies and Protocols.
  • Collaborates and communicates with the health care team and other involved staff/agencies to ensure appropriate coordination of services, including supported referrals.
  • Assist in submission of prior-authorizations of referrals to insurance companies.
  • Provides patient education relating to the illness of chemical dependency and the process of recovery.
  • Functions as a liaison with other community based agencies and law enforcement agencies to ensure continuity of treatment (referrals) and compliance to legal obligations.
  • Collaborates with mental health providers, including substance abuse and domestic violence staff, to coordinate appropriate services for patients.
  • Contributes to the ongoing assessment and treatment planning process through participation in daily reports, case reviews, and treatment plans.
  • Trains patient, families and others on Narcan administration.
  • Gathers and tracks various patient and non-patient related information, and generates daily and monthly reports as needed for grant-related meaningful review and database management.
  • Provide direct support for Clinical Coordinator during screening, intake, induction, stabilization, and maintenance phases of patient treatment.
  • Assist with training needs of clinical staff around MAT-specific clinical duties.
  1. Effectively maintains medical supply stock, medication supply stock, equipment in working order and cleanliness of clinic
  • Maintains equipment in good working order, and notifies supervisor of broken equipment. Notifies supervisor of needed equipment or tools including suggestions for improvements in supplies.
  • Clean, organize and stock exam rooms , supply closets, utility rooms and medical area of lab between patient visits as needed throughout the day, every day.
  • Disinfects exam rooms and equipment daily and after contamination of communicable disease exposure with appropriate cleaning agent.
  • Conducts weekly inventory, restocks and rotates the stock to prevent expired stock/shortages
  • Orders new stock inventory as needed or informs person responsible for ordering supplies when stock is getting low
  • Identifies and disposes of expired medical stock appropriately and maintains room cleaning logs
  • Checks and records daily refrigerator temperature, and CLIA waived testing controls quality control
  • May perform autoclaving, if trained
  1. Provide phone and clerical support for general patient inquiries and outreach
  • Coordinates and provides reminders for needed visits, testing, and procedures.
  • Clearly and timely documents all phone calls and interactions with patients as well as attempts to contact patients
  • Informs and follows up with responsible provider of communication with patients
  • Obtains medical record release
  • May assist patients with scheduling appointments for primary care and specialty services
  • Proficiency in written and spoken English.
  • Assist with coordination of clinical materials such as consents and other educational resources.
  1. Provides support for walk-in patients
  • Administers blood pressure screenings for walk-in clients
  • Records blood pressure reading in medical record and notifies responsible provider
  1. Effectively communicates with patients, co-workers on medical team, in medical department and across departments
  • Helps troubleshoot issues/problems related to MAT program operations.
  • Demonstrates competency in CPS10 and Microsoft Outlook, and other electronic communication
  • Meets with assigned provider to review upcoming appointments (daily huddle)
  • Identifies abnormal vital signs and CLIA tests that require quick intervention and promptly notifies a provider or supervisor.
  • Attends and participates in regularly scheduled general staff meetings as well as Nursing meetings
  • Assists in training other employees in the medical support department
  • Maintains comprehensive knowledge of Fenway Community Health services, policies and procedures
  • Sorting and distribution of mail and incoming faxes are performed daily and in a timely manner
  • Outgoing faxes are done throughout the day in a timely manner
  • Adheres to the principles of patient and confidentiality Documentation with patient information is disposed of in shredding bins, ensures that protected information is held in secure areas and conversations about patients are not overheard.
  • Informs supervisor of training needs
  1. Coordinates and provides smoking cessation counseling
  • Provide smoking cessation counseling based on motivational interviewing strategies to primary care patients within the Fenway Health system. Counseling consists of screening, adaptive intervention based on patient goals, and referral to specialists
  • Coordinates the scheduling of tobacco cessation counseling and follow up, and completing all documentation of screening and counseling/intervention
  • Communicates with providers, care teams and patients to provide or adjust NRT as well as educates on pharmacotherapy to ensure patient comfort and safety
  1. Policy and Procedures
  • Maintains familiarity with Fenway Health policies and procedures
  • Adheres to medical department standards for attendance and professional dress
  • Helps maintain a patient centered, professional work environment
  1. Age-Specific Care
  • Provides age-specific care per Fenway Community Health policy
  1. Participates in quality improvement initiatives
  2. Meets Agency Participatory Expectations
  • Suggests and participates in continuing quality improvement efforts
  • Adheres to all agency and departmental policies and procedures
  • Participates in quality assessment and improvement activities as requested
  • Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
  • Attends all required meetings, in-services and professional trainings as directed by MAT Clinical Coordinator.
  • Attends all regularly scheduled research meetings, trainings, forums and pertinent FCH staff meetings
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
  • Serves on agency committees and in professional organizations when requested
  1. Performs related duties as required

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.

Number of Openings 1  
Position Requirements


  • Minimum of a High School Diploma
  • Successful completion of Nursing Assistant or Medical Assistant Program or comparable experience
  • At least 2-3 years of experience in an ambulatory/outpatient setting as a Medical Assistant or with medical office experience
  • Previous OBAT or MAT experience preferred
  • Medical Assistant certification preferred
  • Excellent computer skills particularly in MS Office and Outlook.
  • Ability to work as a team member
  • Demonstrates a professional appearance, demeanor, and deportment as befitting a health care professional in an ambulatory care setting.
  • Understanding of basic medical terminology
  • Current CPR Certification
  • Bilingual capacity preferred
  • Experience working with an ethnically, culturally and racially diverse work staff preferred
  • Ability to work harmoniously with diverse groups of individuals

Working Conditions and Physical Effort:

  • Physical work environment generally is that typical for an office in terms of lighting, temperature, and structure.
  • Work may involve exposure to loud noise, strong odors, and emotionally liable individuals.
  • Typically moderate physical activity requiring handling average-weight objects up to 15-20 pounds, Assisting with mobility impaired patients, and standing and/or walking for most the day. Lifting of weights greater than 20 pounds does occur and will require the Medical Assistant to ask for additional help.
  • May work with body fluids and tissues, and could be exposed to pathogens and will require safety training
  • Work environment involves exposure to potentially dangerous materials and situations that require safety precautions and may require the use of protective equipment
  • Location of work and specific duties may change in response to clinic needs
Category Healthcare  
Number Filled 0  
Location Medical - Ansin Building  
Shift -not applicable-  
Req Number HEA-19-00055  

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