POSITION SUMMARY: BASIC FUNCTION
The Sales Operations Analyst is accountable for the creation and distribution of forecasts and reports to support the Sales Team and Executive Management. In addition, this position manages the monthly Sales order, booking, forecasting and provides analysis and measurement metrics for the Sales, Marketing and Management. Provides operations support for account management and process/tool enhancement as well as training. Regular, predictable attendance is essential for satisfactory performance.
ESSENTIAL DUTIES & RESPONSIBILITIES
Administers, audits and coordinates sales forecasting processes, monthly, quarterly and annually for current and future data center site expansions.
Attends and participates in the sales meetings; contributes to the team based on his or her knowledge and experience in Sales Operations and Process improvements.
Reviews incoming orders for accuracy, accountability and adherance and support for Sales Team with unique client requirements.
Manages SalesForce.com and creates reports as needed to support sales analysis requests.
Maintains and updates the PQR and posts to Salesforce.
Follows up with Sales staff from exceptions reporting to correct inaccurate data.
Works with the sales team to develop and enhance processes and rolls out changes and training to the Sales Team providing consistent processes in multiple locations.
Conducts and chairs internal and external meetings, agendas and follow up items.
Provide Sales Team, Sales Engineering and Service Delivery with support to facilitate new and change orders and resolves issues and or roadblocks for the Sales Team.
Serves as Oracle liason for support, training, research and enhancements for Sales and Service Delivery.
Analyzes, documents and implements business processes, workflows and business system enhancements.
Partner/Broker Salesforce setup and deal registration management
RFP response coordination and proposal management for Partners/Broker
Salesforce process/workflow optimization and report development
Leads system implementations and SalesForce integrations projects.
Performs Sales Incentive Plan (SIP) analysis, review, roll out, presentation and training for team members.
Provides input into the end-to-end quota setting process including budgeting, analyzing and reporting on expected sales and business results.
KNOWLEDGE, SKILLS & ABILITIES
Excellent MS Office suite skills required (Excel, PowerPoint, Project, Word and Acrobat).
Strong Salesforce.com and Sharepoint skills required
Oracle knowledge preferred.
Excellent oral and written communication skills.
Excellent interpersonal skills.
Strong organizational skills and the ability to manage multiple priorities.
Ability to learn new software applications as required.
EDUCATION & EXPERIENCE
Bachelor's Degree or equivalent education and/or relevant work experience required
A minimum of five plus (5+) years of experience in sales operations.
Primarily sitting with some walking, standing, and bending.
Able to communicate and make presentations before an audience.
Able to hear and speak into a telephone.
Close visual work on a computer terminal.
Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments.
Able to lift and carry up to 20 lbs.
Typical office environment with extensive daily usage of a computer or workstation.
Must possess a current, valid state issued driver's license.
Must be comfortable working in a highly critical, fast paced environment with shifting priorities