Share Email Opening Title Systems Engineer  About the Organization Proton Dealership IT provides a fully outsourced IT department tailored specifically to automotive retail. Our dealership specific experience gives us a unique insight that enables us to introduce and manage the most effective IT systems for dealerships.   Description Proton Technologies, Inc. is a third-party IT services company that provides IT support and amazing customer service to over 200 auto-dealership clients across the country. We prioritize client relationships and enjoy the personal level of attention we give them. We are not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for our team. IT Support is a commodity, AMAZING service is not!    Currently, Proton has an immediate opening for a Full-Time Systems Engineer to join our Headquarters team in Raleigh, NC. Under the direction of the IT Operations Manager, the Systems Engineer is responsible for assisting our Service Desk Technicians with higher-level tickets (Level 2 – 3 escalations) with a focus on networks and servers. Through both virtual and in-person communication, the Systems Engineer also supports the Projects team in the planning and deployment of new networks and infrastructure.    Position Requirements Primary Responsibilities of the Systems Engineer: Responsible for Engineering Ticket Queue.  Ability to answer higher level questions and respond to escalated tickets from lower tiers. Investigate and implement resolutions for network and server errors while configuring Firewalls, Switches, and Access Points.  Analyze existing networks for efficiency bottlenecks and work with other teams to eliminate these bottlenecks. Ensure the highest level of availability for network resources, maximizing uptime. Help coordinate resources for projects and service related items. Review team members and assist with team member development and growth opportunities.   Essential Qualifications:  Must have at least 4-6 years of IT experience in a managed services environment or similar setting. One-year certificate from a college or technical school is preferred. Seasoned with Ticketing Systems, Local Exchange, and Email/Server Migrations. Knowledge and experience with Windows Active Directory domains. Direct Experience with Microsoft 365 and GSuite. Comfortable with VoIP, VLANs, VPN, DNS, DHCP, and VMWare. Familiarity with Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013, 2016. Knowledge of RMM software and Cisco (Meraki and/or SolarWinds strongly preferred, but not required).   Non-Technical Competencies:  Exemplary customer service and interpersonal skills (must be able to professionally communicate in a technical and non-technical manner to clients). Demonstrates accuracy and thoroughness towards all projects.                                Reacts well under pressure. Attention to detail, creating a high degree of quality over quantity. Ability to perform multiple technical tasks at one time (take multiple calls, send emails, perform remote sessions with clients, etc.) and work well under pressure.  Ability to work effectively in a team environment. Ability to independently organize and prioritize work assignments, with great attention to detail.   Sounds like a good fit? Apply today     Full-Time/Part-Time Full-Time   Location Raleigh, NC   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Compensation:   Number of Openings 1   Open Date 9/13/2019   This position is currently not accepting applications. To search for an open position, please go to http://ProtonTechnologiesInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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