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Patient Services Coordinator - Optometry 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBTQIA+) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.

Position Patient Services Coordinator - Optometry  
Full-Time/Part-Time Full-Time  


Fenway Health’s optometry department is seeking a Patient Services Coordinator who is team-oriented and looking to work in a mission-driven, diverse, non-profit healthcare setting. The Patient Services Coordinator is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling and patient flow, collection of daily cash and audit procedures, and opening/closing the receptionist station daily. This is a highly visible position with extensive patient contact, both in person and by telephone.

Responsibilities include:

  • providing excellent customer service
  • logging information on phone calls received and maintaining detailed and accurate records
  • accurately performing registration processes for new and established patients
  • providing patients with accurate information regarding Fenway Health services
  • maintaining patient confidentiality
  • establishing and maintaining effective working relationships with coworkers, supervisors, and the general public
  • performing reception duties in an efficient, professional, and courteous manner
  • verifying existing patients’ demographic data and insurance information
  • scheduling and rescheduling appointments according to established procedures, patient needs, and provider availability
  • collecting and recording patient payments
  • verifying transactions at the end of the day and reporting any discrepancies
  • serving as a back-up for insurance verification as needed
  • other tasks as assigned

The schedule for this position requires evening availability (until 7pm)

We offer competitive salaries, and for those who qualify, an excellent benefits package, including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.

Number of Openings 1  
Position Requirements

Position Requirements:

  • Minimum of high school graduate or equivalent
  • Minimum of 2 years office experience
  • Knowledge of business procedures desired
  • Excellent computer skills
  • Excellent customer service and documentation skills
  • Previous customer service experience in a healthcare setting preferred
  • Bilingual English/Spanish a plus
  • Willingness to work with a diverse patient population
  • Experience working in an ethnically, culturally, and racially diverse environment preferred

Category Customer Service  
Number Filled 1  
Location Optometry - Fenway (Ansin)  
Shift -not applicable-  
Req Number CUS-19-00011  

This position is currently not accepting applications.

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