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Title

Hotel Guest Service Supervisor 

Category Hotel and Retail  
Description

SUMMARY:

Responsible for the successful overall supervision of all activities related to all Hotel Departments, ensuring smooth and efficient operation, maximum occupancy, and optimum guest service and satisfaction

MEETING PERFORMANCE EXPECTATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES OF THE POSITION:

  • Guides and supports Front desk, Bell person, Reservation, PBX, and House person Associates.
  • Communicates to Hotel Management any problems.
  • Documents performance information on associates.
  • Compiles and presents annual evaluations to Hotel associates.
  • Handles all guest requests, concerns, or problems.
  • Ensures all reservations have form of payment, and responsible for accounts without payment.
  • Maintains adequate staffing levels in the Front Desk and Bell Desk areas.
  • Performs the duties of Guest Service Representative, Bell Person, and PBX Operator when staffing levels demand.
  • Works the Front Desk during peak hours of check-in and check-out to decrease the check in and check-out time for our guests.
  • Responsible for inventory front desk essential supplies.
  • All other duties as assigned.
 
Position Requirements

EDUCATION and/or EXPERIENCE:

Six months experience in a Hotel required.

Six months progressive supervisory experience required, or six (6) months Hotel rooms controller experience required.

Or successful completion of a related company approved development placement program.

 
Full-Time/Part-Time Full-Time  
Shift Various Shifts  
Position Hotel Guest Service Supervisor  
Division Grand Casino Hinckley  
Close Date  

This position is currently accepting applications.

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