Share Email Opening Title Guest Relations Lead Associate  Location Museum of Life and Science   About the Organization The Museum of Life and Science, one of North Carolina’s top family destinations, has been a beloved Durham institution for 75 years. The Museum features 84 acres of exhibits, experiences, and outdoor exploration, including one of the East Coast's largest butterfly conservatories and a two-story science center. As an accredited zoo, the Museum is home to lemurs, black bears, endangered red wolves, and more than 140 species of live animals, butterflies, and insects. Readers of Durham Magazine, Indy Week, and Carolina Parent have repeatedly named us the top Museum in the Triangle. Charity Navigator rated the Museum, a 501(c3) nonprofit organization, 100 out of 100-- the highest possible score. Our mission is to create a place of lifelong learning where people of all ages embrace science as a way of knowing about themselves, their community, and their world. The Museum serves our increasingly diverse community with interactive and accessible experiences that build and develop lifelong connections with science, nature, and critical thinking. The Museum partners with NASA, NOAA, the National Science Foundation, Duke University, NC State University, and the University of North Carolina on many research projects and programs. In addition to an incredible team of co-workers, the Museum provides competitive compensation commensurate with experience, as well as a full array of employee benefits for eligible positions, including a generous 403b retirement plan with employer contributions, health, dental, and vision insurance, flex-spending plans, life insurance, long-term disability insurance, paid vacation and sick leave, nine paid annual holidays, employee appreciation events, and a family membership to the Museum.   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Non-Exempt   Description The Museum of Life and Science is one of North Carolina's top family destinations, located less than five miles from downtown Durham. Situated on 84-acres, our interactive science park includes a two-story science center, one of the largest butterfly conservatories on the East Coast and beautifully landscaped outdoor exhibits which are safe havens for rescued black bears, lemurs, and endangered red wolves. Other popular attractions include over 60 species of live animals, Dinosaur Trail, Ellerbe Creek Railway, and Hideaway Woods. Our mission is to create a place of lifelong learning where people, from young child to senior citizen, embrace science as a way of knowing about themselves, their community, and their world. Interested in education, sciences, environmental studies or related fields? Bring your outstanding customer service skills to our Guest Relations team where we deliver top-notch service and inquiry-based learning experiences to our Museum visitors. A successful candidate is a natural leader with a keen interest in working with the public, works quickly, efficiently and enthusiastically in a high-volume environment, and demonstrates flexibility for optimal learning and team support. Responsibilities Warmly welcome visitors and provide them with information concerning prices, daily programs, exhibits and events to help facilitate a great experience and foster repeat visits Sell admission, membership and train tickets while providing exceptional customer service - will act as Front Desk Lead at least two times per work week Be the expert in your assigned area as an example for the part time team - deliver consistently excellent guest experiences and be fully knowledgeable on museum programs and policies Anticipate guests' needs and provide guest feedback to appropriate Museum department Foster a positive staff culture and work environment Be cross trained in all Guest Relations roles including admissions, ranger, parking and group check-in and be remain flexible to fill in any role on a given day Assist in training current and future team members under the guidance of the Guest Relations Manager or Assistant Manager Assist MOD with opening and closing procedures, including facility preparation, cash counting and drawer preparation, clearing the campus for close, and preparing for the next day of operation as requested Perform regular campus checks to ensure a clean, welcoming, friendly environment for guests Ability to work outdoors in all weather Transport guests and staff in golf cart and museum road vehicles as needed Other indoor and outdoor duties as assigned   Position Requirements At least two years of direct customer service experience, supervisory or leadership experience is a plus Keen observation skills and desire to be proactive about visitor needs and guest environment Attention to detail for accurate processing of admission, membership and ticket sales while maintaining a high standard of service Strong interest in engaging children and adults of all ages through curiosity, discovery, inquiry-based and social learning in the exhibits Enthusiastic and engaging attitude Cash handling/cash register experience Ability to respond appropriately to emergencies with provided training Able to work a flexible schedule including at least one weekend day per week plus occasional evenings Able to embrace Museum mission Physically able to be on one’s feet for up to 8 hours and travel distances of up to 1.5 miles on various terrain Valid driver’s license Able to lift up to 30 lbs. Conversational Spanish a plus   Shift Days   Pay Range   EOE Statement The Museum of Life and Science is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. In addition, we will provide reasonable accommodation for individuals with disabilities to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. As an equal opportunity employer, we value the differences and benefits that a diverse culture brings. Join us!   Category Management   This position is currently not accepting applications. To search for an open position, please go to http://NorthCarolinaMuseumofLifeandScience.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles Senior Accounting Specialist- Payroll in Durham, NC Posted on: 3/7/2024 [Apply Now] Controller in Durham, NC Posted on: 4/10/2024 [Apply Now] Summer Camp Educator in Durham, NC Posted on: 3/4/2024 [Apply Now] Summer Camp Counselor in Durham, NC Posted on: 3/4/2024 [Apply Now] Summer Lab Facilitator in Durham, NC Posted on: 4/19/2024 [Apply Now] Follow us

 

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