Share Email Opening Title CP Rochester - Residential Manager  About the Organization CP Rochester and Happiness House are private nonprofit health, educational, residential and human service organizations that have been serving communities in the Finger Lakes Region since 1969 and the Greater Rochester Area since 1946. Today with sites in Rochester, Canandaigua, Geneva, Gorham, Midlakes and Waterloo, our agencies offer an array of educational, therapeutic, recreational, residential and family support programs and services for children and adults with and without disabilities. On average, our agencies serve 3,650 families each year and employ approximately 600 people. Our staff consists of dedicated and knowledgeable professionals and clinicians with expertise in the areas of Special Education, Early Childhood Education, Physical, Occupational, Speech and Music Therapies, Psychology, Service Coordination, Nursing, Dental Services, and Developmental Disabilities. Committed to serving individuals with autism, traumatic brain injury, neurological impairments, as well as a wide variety of developmental disabilities such as cerebral palsy and Down syndrome, our staff partners with individuals and their families to support them in meeting their goals.   EOE Statement CP Rochester and Happiness House are an equal opportunity employers. We do not discriminate against employees or applicants in the hiring, promotion, compensation, placement, termination, layoff, recall, transfer, leaves of absence or any other term or condition of employment on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran, domestic violence victim status, prior arrest and conviction records or any other protected category in accordance with applicable federal, state and local laws.   Description Summary/Objective To insure all Residential Services provided by the agency are focused on accomplishing the CP Rochester Mission, Vision and Organizational Values and that the services meet the goals of the department and the agency. Provides direct oversight or supervision to Residential Supervisor and second line to program staff working directly with individuals in the Residential Program. Essential Functions Imparts agency philosophy of 'Equal Opportunity, Independence and Realization of Individual Potential' to children, families, program employees and community resources. Maintains confidentiality of information relating to individuals and their families in accordance with agency policy. Responsible for ensuring the safety and supervision of residents. May be required to stay on-shift after hours should there be an emergency, weather hazard, or other unforeseen occurrence. Communicates, in a positive manner, the mission, vision, organizational values and program or departmental goals to employees. Provide oversight, supervision and problem-solving to employees in accordance with Agency policy and expectations. Communicates in a positive manner Agency, regulatory and departmental or program policies, procedures and standards of work. Shares important information regarding the safety and welfare of others. Oversees program or department assignment by: interviewing, selecting, orienting and training new employees, ensuring that staff are supervised appropriately, holding staff accountable for acceptable performance, meeting regularly with staff to review performance and provide coaching, providing documentation of staff disciplinary actions as needed, facilitating the completion and submission of time sheets, time off requests, etc. maintaining employee documentation as required, ensure staff is complying with policies and procedures. Demonstrates professional demeanor and acts as a role model for employees and individuals by interacting with others in a professional and respectful manner, dressing appropriately Communicates with the department or program director to assess progress, problem-solve, make decisions, and accomplish the goals of the department or program. Maintains necessary documentation and reports as required and per agency policies. Maintains accurate billing for the program per policy. Maintains a safe and productive environment for staff, consumers, and/or customers. Monitors expenses to help in the maintenance of the budget for the program. Ensures the appropriate maintenance and cleanliness of the house is sustained. Brings any significant items to the attention of the Program Director. Communicates effectively with employees, service providers, consumers, caregivers, family members, and the community. Complies with Regulatory and Agency audits (internal and external). Participates in conferences, workshops and regular and mandatory training as needed or recommended to enhance job skills and personal growth and development. Adheres to agency's policies and procedures as well as department guidelines. Competency Requirements Collaboration Skills and Team Development Leadership and Supervision Skills Relationship Management Organizational Skills Ethical Conduct Communication Proficiency Supervisory Responsibility Provides direct supervision to the Residential Supervisor.This position manages employees of the Residence and is responsible for the input in the performance management and hiring of the employees within the Residence. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Work Environment This job operates in a residential setting. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. See attached physical requirements sheet. Travel Travel is primarily local during the business day but employee will be expected to work at any of our locations. Some out-of-the-area and overnight travel may be expected.   Position Requirements Required Education and Experience Bachelor’s degree in human services or related field as determined by the department or program. An equivalent combination of education and experience may be acceptable. Experience in providing service to individuals with disabilities. Previous supervisory experience required. Demonstrated ability to oversee and effectively manage the daily operations of the house. Demonstrated ability to effectively communicate orally and in writing. Demonstrated ability to exercise good judgment in planning, implementing and evaluating work with individuals, customers, and employees, decision making and problem solving skills. Demonstrated tolerance for stressful interactions and situations. Demonstrated ability to use of Microsoft Office software and other computer programs which are pertinent. Demonstrated excellent time management skills and organization skills. Demonstrated knowledge, understanding and commitment to the mission and vision of the organization. Additional Eligibility Qualifications Must be available as an on-call supervisor every other week (24/7).   Location CP Rochester - Residential Services   Full-Time/Part-Time Full-Time   Shift -not applicable-   Category Operations   Number of Openings 1   Req Number OPE-19-00043   This position is currently not accepting applications. 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