Share Email Opening Title Product Support Representative  Description ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following. Other duties may be assigned. Responsible for customer interaction regarding inquiries, processing and tracking incoming requests for quotes. Processing and tracking customer orders, providing information about products and services, and coordinating returns (RMAs). Works with customers and/or distributors to receive accurate account of equipment failures. Focus of work may be in pre-sale, post-sale or both. Maintains direct contact with customers. In addition, responds to customers’ needs and records details of customer contacts and actions taken. Develops and maintains positive business relationships with customers, which can substantially affect service and/or product revenue(s). Coordinates priorities with Operations and Repairs team. Works closely with Program Management/Sales team. EDUCATION and/or EXPERIENCE: 2 year degree plus a minimum of 4 years direct aviation/aerospace industry experience, or an equivalent combination of education and experience. Proven customer support experience or experience as a client service representative. Ability to successfully adapt/respond to different types of situations. Ability to multi-task, prioritize, and manage time effectively. Strong email and phone handling skills and active listening. Excellent communication skills. Attention to detail, and accuracy in data entry. Experience with ERP/MRP preferred; specifically in order processing.   Shift -not applicable-   Citizenship Requirements   Exempt/Non-Exempt Exempt   Open Date 12/23/2019   About the Organization Are you looking for a career that allows big business ability, and small business agility? A company with a family like feel, where you will truly love your job? Look no further! Extant Aerospace is located in sunny Melbourne, Florida, just minutes from the beaches, Kennedy Space Center, and Port Canaveral. Extant manufactures and supplies complex electronic assemblies to the DoD and international customers for military and commercial applications. Extant also provides licensing and obsolescence management services for legacy electronics systems. Extant is growing in the exciting field of commercial aviation and aerospace, and is looking for experienced personnel to help guide us to success! For additional information, please visit our website at www.ExtantAerospace.com   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. To conform to U.S. export control regulations, requirements of this position include being eligible to work with export controlled products and related data without restriction.   EmpID None Specified  supervisorUID None Specified  This position is currently not accepting applications. To search for an open position, please go to http://extantcomponentsgroup.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles Manufacturing Engineer - Product Acquisitions in Melbourne, FL Posted on: 4/23/2024 [Apply Now] Environmental Health & Safety Intern in Melbourne, FL Posted on: 3/14/2024 [Apply Now] Test Technician - 2nd Shift in Melbourne, FL Posted on: 2/15/2024 [Apply Now] Test Technician - 1st Shift in Melbourne, FL Posted on: 2/6/2024 [Apply Now] Mechanical Assembler in Melbourne, FL Posted on: 4/2/2024 [Apply Now]

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