Responsible for coordinating daily arrivals and departures. Communicates all Guest requests. Assumes the responsibilities of the Guest Service Representative, as needed, ensuring optimum Guest service and satisfaction.
MEETING PERFORMANCE EXPECTATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
ESSENTIAL DUTIES OF THE POSITION:
Maintains a working knowledge of Grand Casino’s property, as well as special events on and near property, in order to advise Guests of same, whenever possible.
Responds to Guest requests, complaints or inquiries courteously and promptly.
Communicates with department Group Coordinator of any concerns.
Coordinate VIP arrivals and departures upon occasion.
Communicates with Housekeeping, Bell Staff, and Room Services, to verify that all special requests and amenities are handled prior to and during Guest’s stay.
Reviews arrival report and block special requests.
Monitors and balances room and bed options.
Processes casino reservations.
Responsible for maintaining a consistent and regular attendance record.
All other duties as assigned.