Share Email Opening Title NOC Engineer / Voice Technician  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Responsibilities Manage both service requests and trouble tickets related to the Cisco UCCE environment within predefined SLA’s Create documentation for customers and keep documentation up to date with an attention to detail and natural desire to be thorough Responsible for resolving technical escalations from the Service Desk staff Participate in on call rotation Essential Duties Add, Delete User Add, change or delete a hard/IP Soft phone Deploy or recover physical device Adding IP Phone Service Subscriptions Modifying or Adding a hunt group appearance Reset Voice Mailbox Change a Parameter (Name, Department or User ID) Number within the CMDB Assign Line to Existing Phone Add a Voicemail box to an existing phone Add, change, move or delete station features Assign or Modify Class of Service to an existing phone Adding or Deleting Software Extensions Change Name of a Voice Mailbox to a new user Create or Delete Speed Call/Dial Lists Create ACD Login ID Station Call Redirection Create or Delete Distribution Lists. ACD Group Creation or Deletion External VM Network Changes Menu Tree modification TOD Changes Add, change, move or delete all extension assignments Create, modify or delete traffic patterns Manage port utilization Add, change, or delete a Class of Service Add, change, or delete a Class of Restrictions Add, Change or remove a member in a trunk group Education & Experience High School Diploma or GED BA/BS in Information Technology or Technology related degree (preferred) Minimum five (5+) years of experience working in technical support role Cisco, Juniper, or other VoIP or network certifications desirable Certifications A current CCNA Collaboration Certification is desirable Applications will have a desire to work towards obtaining a CCNA Collaboration Certification Benefits We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment. If you relish the prospect of championing innovative solutions direct to significant customers, this is your opportunity to grow with nVision!   Position Requirements   Full-Time/Part-Time   Rate of Pay   Position NOC Engineer / Voice Technician   Location Corporate Office   About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs. At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers. Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.   This position is currently not accepting applications. To search for an open position, please go to http://GMI.appone.com Follow us

 

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