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Mobile Outreach Coordinator, Access Drug User Health Program  

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBTQIA+) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.

Position Mobile Outreach Coordinator, Access Drug User Health Program  
Full-Time/Part-Time Full-Time  

Starting on March 1, the links to our employment opportunities will be here. Thank you for your patience as we switch to our new recruiting system.

Under the supervision of the Outreach Manager, the Outreach Coordinator will conduct street and mobile outreach to injection drug users in high-need areas of Greater Boston. The Outreach Coordinator will assist in implementation and evaluation of outreach workplan, operate the outreach van, lead van maintenance and inventory management, oversee outreach staff, organize overdose prevention trainings, ensure targets toward deliverables are being met, and build relationships with stakeholders.

Representative Duties:

  1. Provide direct supervision of up to two outreach staff. Assist in hiring, training scheduling, supervision, and continuous professional development.
  2. Create and maintain outreach schedule and organize staff coverage of van, including nursing services. Work with Quality Improvement team to conduct hotspot assessment and tailor outreach schedule accordingly.
  3. Conduct street and mobile outreach with active drug users in areas or neighborhoods identified as high-risk or high-need within program catchment areas. This includes, but is not limited to, Cambridge, Somerville, Malden, Watertown, Everett, Medford and predetermined neighborhoods in the city of Boston.
  4. Provide direct services to people who use drugs, including:
    • Distribution of safer sex and injection supplies and collection of used syringes for safe disposal.
    • Providing written and verbal harm reduction information on safer injection strategies, vein and abscess care, overdose prevention and HIV, STI and Hepatitis transmission to program participants and area providers. Provide appropriate health navigation.
    • Conduct blood draws for HIV/HCV/STI counseling and testing. Provide screening and risk reduction sessions, as well as education and referrals as necessary.
    • Provide training on overdose prevention and distribute naloxone to active users, their allies and other service providers.
  5. Assist in community and political engagement as it relates to outreach activities. Build and maintain partnerships with local first responders and conduct appropriate community advocacy.
  6. Record all outreach activities in appropriate databases and work with Quality Improvement team to ensure that supervisees are entering satisfactory data
  7. Assist Outreach Manager in program development and evaluation.
  8. Oversee maintenance of outreach van by performing daily maintenance and cleanliness checks. Keep van clean and maintain all equipment and manage inventory of harm reduction supplies on outreach van. Report any maintenance, mechanical or safety issues to Outreach Manager and Facilities Department immediately.
  9. Create and organize health education literature. Create and maintain virtual library of all existing resources.
  10. Recruit and provide training to outreach volunteers
  11. Participate in daily drop-in operations when needed
  12. Respond to overdose and behavioral health crises as necessary.
  13. Attend and participate in departmental, collaborator and funder meetings and trainings.

Meet agency participatory expectations

  • Adhere to all agency and departmental policies and procedures
  • Participate in quality assessment and improvement activities as requested
  • Adhere to the highest principles of client confidentiality
  • Adhere to established safety policies, procedures and precautions; enforce agency’s policies and clinical procedures, including safety and crisis procedures.
  • Attend all required meetings, in-services and professional trainings
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities

Perform related duties and projects as assigned

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.

Number of Openings 1  
Position Requirements


  • Current valid driver’s license, clean driving record, and a minimum of 1 year driving experience required.
  • Degree in Community/Public Health or other related field or alcohol and substance use certificate. Relevant life and outreach experience may be considered in lieu of degree or certificate.
  • Ability to work, on average, 1-2 nights per week and occasional weekends, to be punctual and perform tasks consistently.
  • Ability to draw blood or willingness to learn phlebotomy skills required
  • Knowledge of and commitment to practice harm reduction in all interactions with program participants and at all stages of program planning processes.
  • Supervisory experience
  • Experience with crisis intervention.
  • Experienced in conducting street and mobile outreach with at risk populations.
  • Significant knowledge of health-related issues faced by injection drug users, including awareness of injection drug user networks, norms and culture.
  • Strong organizational, interpersonal, written and verbal communication skills.
  • Previous experience implementing support groups and trainings a plus.
  • Previous experience with data collection and entry. Familiarity with electronic databases preferred.
  • Self-directed, motivated and flexible with the ability to work independently and as part of a team.
  • Spanish and/or Portuguese fluency a plus.

Physical Requirements:

  • Ability to meet the following physical requirements with or without reasonable accommodations:
    • Sit at a computer station for extended periods of time
    • Ability to keyboard for extended periods of time
    • Ability to safely operate a cargo van, including ability to remain alert, agile, and coordinated to turn, twist, and react in emergency situations while driving the vehicle.
    • Ability to stand and walk as required by street outreach activities for up to 3 hours at once
    • Ability and willingness to conduct outdoor outreach throughout all seasons of the year

Supervisory Responsibility:

  • 1-2 Outreach Specialists as well as volunteers
Category Prevention  
Number Filled 0  
Location AAC - Prevention (Cambridge)  
Shift -not applicable-  
Req Number PRE-19-00015  

This position is currently accepting applications.

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