Share Email Opening

Nurse Case Manager, South End 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBTQIA+) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.

Position RN Case Manager  
Full-Time/Part-Time Full-Time  

Starting on March 1, the links to our employment opportunities will be here. Thank you for your patience as we switch to our new recruiting system.

Under the direction of the Clinical Nurse Manager or Assistant Nurse Manager and as a member of a medical team, the Nurse Case Manager (RN) will provide phone support and triage, medical case management, serve as a resource for Medical Assistants, LPNs, and Client Services, specialized nursing support for patients and medical providers as well as general and administrative support for other clinical activities such as walk-in triage, assistance with specialized clinics, and other duties as assigned

Representative Duties:
Providing Patient Triage: the safe, effective and appropriate disposition of health related problems

  • Administers comprehensive evaluation of patient telephone callers and walk-in patients, develops care plan, consults with other disciplines as needed, and implements plan including referrals
  • Advocates for patient care as nurse member of multidisciplinary medical team
  • Care plan is communicated to patients in a timely manner
  • Documents triage encounters in medical record, documenting all appropriate activities and plan

Case Management

  • Delivers personalized services to our patients to improve their care using careful assessment, planning, coordination and delivery of care, and outcome evaluation of the plan
  • Coordinates follow up care for acutely ill patients including primary care and specialty visits, VNA, Infusion companies, and prior authorization for services
  • Coordinates preventative services for defined population including education, vaccinations, monitoring and arranging for lab tests and referrals
  • Evaluates adherence to care plan and intervenes to promote patient’s well-being
  • Documents services in medical record, documenting all appropriate activities and plan

Providing direct patient care, using nursing procedures as appropriate for a Registered Nurse in an outpatient clinic

  • Includes those both acute and chronic care as appropriate to an ambulatory care setting especially HIV/AIDS (ie opportunistic infections, medication side effects) and behavioral issues (ie medication compliance, safe sex) issues as well as other medical conditions as appropriate for nursing case management
  • Assists with patient care under the direction of appropriate medical provider and/or under nursing scope of practice
  • Provides nursing support for LPN’s and MAs
  • Places and maintains IV lines
  • Administers medications and vaccinations, (PO, IM, SC, PR, ID, INH, IV) per medical provider order
  • Checks supplies for nursing patient encounters and notifies manager or supply ordering designee is additional stock needed
  • Administers all medical tests (e.g. EKG, spirometry, TB-ppd) and procedures as per protocol or medical provider request
  • Works with MA and pharmacy to call in prescription refills or obtain prior authorizations
  • Assists with preventative medicine efforts (e.g.: flu, STD, vital sign checks, occupational health)

Maintains comprehensive knowledge of medical issues

  • Maintains comprehensive knowledge of HIV/AIDS medical issues (i.e. opportunistic infections, medication side effects) and behavioral issues (i.e. medication compliance, safe sex) as well as other medical conditions appropriate to an outpatient population
  • Seeks out continuing education opportunities related to essential job functions
  • Completes continuing education requirements per the Massachusetts Board of Nursing regulations
  • Obtains ACRN or other certifications related to essential job functions within 2 years of hire
  • Understands and maintains universal precautions in all clinical activities

Age Specific Care

  • Provides age-specific care per Fenway Health policy

Provides health education

  • Provides community health education
  • Provides patient education related to their medical and psychosocial needs
  • Maintains comprehensive knowledge of vaccines, medications, and other therapeutic interventions as appropriate to our outpatient clinic
  • Maintains comprehensive knowledge of FH policies, procedures and services including those of TFI
  • Maintains knowledge of community resources
  • Assists in training other employees in the medical department including orientation of new staff, volunteers, and students

Effectively communicates with patients, co-workers on medical team, in medical department and across departments

  • Demonstrates competency in EMR, Microsoft Outlook, CareWeb and/or Care360
  • Attends and participates in regularly scheduled general staff meetings as well as Nursing meetings (e.g. MDSM)
  • Is available to meet with team members during assigned work hours
  • Understands and abides by HIPAA regulations
  • Demonstrates a commitment to strong customer service
  • Ability to work as a team member

Meets Agency Participatory Expectations

  • Suggests and participates in continuing quality improvement efforts
  • Adheres to all agency and departmental policies and procedures
  • Participates in quality assessment and improvement activities as requested
  • Adheres to the highest principles of patient and client confidentiality
  • Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
  • Attends all required meetings, in-services and professional trainings
  • Attends all regularly scheduled research meetings, trainings, forums and pertinent FCH staff meetings
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
  • Serves on agency committees and in professional organizations when requested

Performs other related duties as required

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.

Number of Openings 2  
Position Requirements

Experience/Other Requirements

  • ASN/BSN/MSN and current licensure as Registered Nurse (RN) in the Commonwealth of Massachusetts
  • Familiarity with the LGBTQ community and people living with HIV/AIDS (e.g., ANAC certification) as well as a commitment to community health
  • Experience with electronic medical records strongly preferred
  • Current CPR Certification
  • BLS certification required
  • IV insertion/phlebotomy skills preferred
  • Minimum 2 years experience in an ambulatory care setting preferred

Physical Requirements:
Requires being able to work a 7.5 hour day, the majority of it sitting (>70%)

Category Nursing  
Number Filled 2  
Location Medical - Fenway: South End  
Shift -not applicable-  
Req Number NUR-19-00016  

This position is currently not accepting applications.

To search for an open position, please go to

Follow us See who works here:

Click here for technical assistance.