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Outreach Specialist, Access Drug User Health Program 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBTQIA+) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.

Position Outreach Specialist, Access: Drug User Health Program  
Full-Time/Part-Time Full-Time  

Under the supervision of the Outreach Coordinator, the Outreach Specialist will conduct mobile and street-based harm reduction outreach to injection drug users in high-need areas of Greater Boston. The Outreach Specialist will conduct syringe exchange, provide overdose prevention training, preform blood-draws for integrated HIV/HCV/STI screening, and provide health navigation. The Outreach Specialist will also provide community advocacy and will perform duties of on-site Health Educator as needed.

Representative Duties:

  • Conduct street and mobile outreach with active drug users within program catchment areas. This includes, but is not limited to, Cambridge, Somerville, Malden, Waltham, Everett, Medford and predetermined neighborhoods in the city of Boston.
  • Provide direct services to people who use drugs, including:
    • Enroll participants in syringe exchange and overdose prevention programs via street and mobile outreach
    • Distribute safer sex and injection supplies as well as collection of used syringes for safe disposal.
    • Conduct blood draws for HIV/HCV/STI screening and provide appropriate risk reduction counseling
    • Provide written and verbal harm reduction information on safer injection strategies, vein and wound care, overdose prevention and HIV, STI and Hepatitis transmission to program participants and area providers. Provide appropriate health navigation
    • Provide training on overdose prevention and distribute naloxone to active users, their allies and other service providers.
    • Provide client-centered interventions that operate within a harm reduction framework. This includes assisting clients with accessing support services such as primary care, MassHealth navigation, HIV/HCV/STI treatment, medication assisted treatment, PrEP and nPEP referrals, and other client-identified health navigation needs.
  • Assist in community and political engagement as it relates to outreach activities.
  • Respond to overdoses and behavioral health crises using a harm reduction and trauma-informed approach when necessary.
  • Participate in daily drop-in operations when needed including, opening and closing procedures to help ensure facilities are clean, safe, harm-reduction based and welcoming to PWID.
  • Help recruit and assist in training volunteers.
  • Assist Outreach Coordinator in planning, program development and evaluation of service delivery as well as building and maintaining partnerships with local stakeholders

Meet agency participatory expectations

  • Adhere to all agency and departmental policies and procedures
  • Participate in quality assessment and improvement activities as requested
  • Adhere to the highest principles of client confidentiality
  • Adhere to established safety policies, procedures and precautions; enforce agency's policies and clinical procedures, including safety and crisis procedures.
  • Attend all required meetings, in-services and professional trainings
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
  • Perform related duties and projects as assigned

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.

Number of Openings 1  
Position Requirements


  • Degree or certificate in community/public Health or other related field OR alcohol and substance use certificate. Relevant life and outreach experience will be considered in lieu of degree or certificate.
  • Knowledge of and commitment to practice harm reduction in all interactions with program participants and at all stages of program planning processes.
  • Experienced conducting outreach with at risk populations preferred.
  • Significant knowledge of health-related issues faced by injection drug users, including awareness of PWID networks, norms and culture.
  • Strong organizational, interpersonal, written and verbal communication skills.
  • Previous experience implementing support groups and trainings a plus.
  • Previous experience with data collection and entry.
  • Self-directed, motivated and flexible with the ability to work independently and as part of a team.
  • Ability to work, on average, 1-2 nights per week and occasional weekends, to be punctual and perform tasks consistently.
  • Experience with crisis intervention, restorative justice and overdose safety response highly preferred
  • Spanish and/or Portuguese Preferred
  • Valid driver’s license and ability to safely operate a 15-seat passenger van

Physical Requirements:

  • Ability to meet the following physical requirements with or without reasonable accommodations:
  • Sit at a computer station for extended periods of time
  • Ability to keyboard for extended periods of time
  • Ability to stand and walk as required by street outreach activities for up to 3 hours at once
  • Ability and willingness to conduct outdoor outreach throughout all seasons of the year
  • Ability to draw blood or willingness to learn phlebotomy skills
Category Prevention  
Number Filled 1  
Location AAC - Prevention (Cambridge)  
Shift -not applicable-  
Req Number PRE-19-00014  

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