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Account Manager 

Category Customer Service  


POSITION TITLE: Account Manager

TEAM: Customer Service & Growth


Under the direction of, and reporting to the Director of Sales, the Account Manager provides day-to-day support to our customer accounts and serve as a primary point of contact between the customer and the company. Build and maintain successful relationships with customers, initiating communication with decision makers to assess their needs.


  1. Enter and manage orders for new items, samples and qualifications.

  2. Grow new business with current accounts in conjunction with the Regional Manager and other team members.

  3. Coordinate stability testing, material breakdowns, and structure suggestions in order to provide the customers with accurate information in a timely manner.

  4. Understand customer capabilities, equipment & specifications as well as needs and wants of a project and to communicate this to the organization so appropriate structures can be suggested.

  5. Gather necessary information to develop quotes and capture new business with current customers or maintain existing business.

  6. Travel to and entertain customers (with the Regional Manager) in order to strengthen the relationship. Invite customers to Glenroy to demonstrate manufacturing capabilities, offer press approvals and audit opportunities.

  7. Coordinate problems solving efforts (invoice resolution, quality issues, customer complaints, etc.) in order to communicate a resolution to the customer.

  8. Participate and support your team by offering suggestions to help move toward a highly functional state.

  9. Perform other duties as assigned.

Position Requirements


Strong mathematical & analytical skills needed.

Possess excellent communication, grammar and interpersonal skills.

Possess a professional business manner

Knowledge of the packaging industry preferred.

Strong working knowledge of Microsoft Office products (Word, Excel, Outlook, PowerPoint)

Bachelor degree preferred

2-3 years of education or equivalent combined experience and education required.

Full-Time/Part-Time Full-Time  
Shift Days  
Hourly $72,897.00 - $80,186.00 Salary Exempt  
Position Account Manager  
Post Internal Days 0  
Number of Openings 1  
Exempt/Non-Exempt Exempt  
Hiring Manager(s) Sheldon Jackson  
Req Number CUS-19-00002  
Location Menomonee Falls - Glenroy, Inc.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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