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Title

Customer Service - Payroll Rapid Response Specialist 

Description

Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

  • Delivers quality service to Paychex clients via phone, email, chat, and other avenues
  • Develops and maintains a basic working knowledge of a single Paychex product
  • Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
  • Performs data input, maintaining strong prioritization and organization
  • Documents all interactions
 
Position Requirements
  • Associate's Degree - Preferred
 
Category Customer Service/Operations  
Location PA, Allentown, Lehigh Valley Office  
Full-Time/Part-Time Full-Time  
Req Number CUS-19-01188  
Open Date 6/24/2019  
Hiring Manager(s) Amarilys Mercedes  

This position is currently not accepting applications.

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