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Title

Executive Host  

Category Marketing Player Development  
Description

ESSENTIAL DUTIES OF THE POSITION:

  • Responsible for managing a list of assigned high worth players.
  • Build relationships with target high worth players using contact strategy through various communication methods; such as but not limited to telephone, mail, e-mail and personal contact at on and off property events.
  • Responsible for meeting quarterly and yearly revenue goals (as defined by management) against benchmarks established for hosted players for number of trips, theoretical worth, etc.
  • Responsible for maintaining and increasing activity of assigned high-worth players list.
  • Actively prospect for new players through hosting a series of prospecting events (with a minimum of four [4] per year). These events will produce a minimum of six (6) new players per year that qualify as worthy of being hosted.
  • Maintain a business relationship with assigned players and prospects high-worth players.
  • Observe, track, review and analyze play of assigned high worth players.
  • Work closely with gaming operations to assist with the development of high potential guests.
  • Be thoroughly knowledgeable of the gaming floor, its operation and all other amenities; assist departments with guest service issues.
  • Plan and flawlessly execute special events off property for high worth players designed to keep Grand Casinos top of mind when gaming choices are made by high worth players.
  • Responsible for achieving a 90% contact rate of monthly assignments provided by direct report and manager; including but not limited to targeted low frequency, average daily theoretical guests, new member, birthday/anniversary, event, personal contacts.
  • Schedule player contact time proportional to floor time.
  • Responsible for identifying premium slot and tables games players on the gaming floor and to acquiring and developing them as members of the players club.
  • Update guest history for future visits.
  • Manage the player development process of informing and persuading high worth guests to increase visits to properties.
  • Plan, schedule and arrange visits for selected individual guests based on development objectives.
  • Observe, track, review and analyze play of assigned high worth list as well as development and graduation play.
  • Assist with special events on and off property though active participation as defined by player development.
  • Up-sell/promote all special events, concerts, hotel and restaurant venues with guests, though suggestive selling techniques.
  • Responsible for prospecting players through lead lists, research, tracking and follow-up.

HIGHLIGHTED BENEFITS

  • Medical/Dental/Vision Insurance
  • Paid Time Off
  • 401(k) Retirement Plan
  • Tuition Reimbursement
  • Associate Fitness Room
  • Associate Dining Room
  • Life Insurance
  • Employee Discounts
  • Medical Nurse Line
  • Short and Long Term Disability
  • Paid breaks
  • Free Uniforms
  • On site computer lab
 
Position Requirements

EDUCATION and/or EXPERIENCE:

  • AA degree in Marketing or Business field; or four (4) years’ experience in a hospitality/guest service position; or an equivalent combination of education and experience required; AND
  • One (1) year previous experience as a Casino Host, or minimum of two (2) years commissioned sales experience preferred.

SPECIAL QUALIFICATIONS:

  • Minimum of two (2) years casino gaming or entertainment related experience including one (1) year Supervisory/Management experience in hospitality and two (2) years’ experience working with players club and players tracking program required.
  • Effective organizational, time management and teamwork skills required.
  • Ability to utilize computer programs in Microsoft Word, Excel, and Outlook required.
 
Full-Time/Part-Time Full-Time  
Shift Swing  
Position Executive Host  
Division Grand Casino Mille Lacs  
Close Date  

This position is currently accepting applications.

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