Supports the organization by providing research, analysis, communications, and problem solving related to 401(k) mutual funds provided to our record-keeping service clients. Acts as a liaison between fund companies, strategic partners, vendors, and various Paychex departments.
- Communicates with new and existing fund companies, strategic partners, and vendors to set and enforce expectations for receiving ongoing fund information.
- Creates and enforces service level agreements (SLAs) with fund companies, strategic partners, and vendors to ensure timely and accurate service to clients and internal partners.Gathers fund information to assist with request evaluation for new fund offerings and maintenance of existing fund offerings.
- Maintains list of available funds for Sales Operations, and Service departments, including a history of closed funds, to ensure delivery of accurate information to clients and internal partners.
- Analyzes requests from Sales and clients to add funds. Makes approval decisions based on fund knowledge and understanding of what Paychex and vendors can operationally support.
- Works with internal and external partners on specific client situations requiring special funds or fund families.
- Identifies solutions to support special circumstances when operationally feasible.
- Maintains fund company information in Paychex systems to ensure that accurate information is provided to internal partners and clients.
- Tracks proposed changes and outcomes of fund company shareholder meetings, including timing of potential fund closings and mergers, to ensure that any changes affecting Paychex are taken into consideration.
- Identifies impact of fund changes on clients and internal and external partners. Coordinates fund changes, including task list development and facilitation of change throughout the organization. Leads teams involved in the change process to ensure successful and timely completion.
- Monitors fund performance updates; makes new fund information available to clients and internal partners.
- Resolves individual client issues regarding trade rejects due to fund issues by researching information received from trading partners and following up with money managers.
- Provides mutual fund operations information and training to internal partners to ensure delivery of quality service to clients.
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