Email Opening Title PEO Systems & Project Analyst II  Description Utilizes advanced technical skills, advanced communication skills, and PEO experience to support the PEO and its business units. Responsibilities include IT Project representation, internal process creation and/or enhancements, internal and external training, report generation, and data analysis. Participates on medium to large sized IT Project teams as a PEO representative to ensure that project delivery meets the expectations and specific functional requirements of the PEO. Works mainly independent to determine potential impacts to PEO business units, and provides project guidance based upon those impacts. Develops moderate to complex PC applications and training as requested by Supervisor or business unit requestor in order to increase the service level, accuracy, or efficiency of department processes. Leads the team in the creation and execution of test cases/plans and participates in user acceptance testing so that the content and quality of IT projects can be assured. Creates, generates, and maintains custom reports on key PEO operating indicators so that PEO Leadership is accurately informed when making decisions. Works independently as representative in PEO initiatives involving corporate departments, sales, and business unit stakeholders in order to provide improvements and/or training to existing business processes, policies, procedures, and technologies. Identifies and leads root cause analysis of system issues or processing breakdowns in order to provide data necessary to prevent the issues or breakdowns from reoccurring. Provides business unit support for complicated or escalated operational requests. Provides regular and concise status on deliverables to Analyst team in order to ensure that business unit(s) needs are considered and that the considerations are being met. Provides Client training in conjunction with Paychex IT department to ensure that new PEO clients have the ability to make use of our technologies immediately after onboarding, and that existing clients are kept aware of new/revised features and functionality in our technical product offerings. Develops/Drive to conclusion system work requests for IT project fixes or enhancements with the proper information included so that the IT teams can accurately estimate and plan the work item. Other duties as assigned to support the general purpose of the position’s function.   Position Requirements A BA/BS degree or equivalent experience is required. Excellent communication, technical, organization, and problem solving skills are required. Experience with IT projects, software delivery, or business analysis is required. Consideration may be given to candidate with a related degree in lieu of experience. Prefer experience in HR services, Payroll, or HR insurances such as health and benefits, workers compensation, state unemployment, etc. Prefer experience with C#, Java, VBA, Visual Studio, Microsoft applications (Access, Excel, Flow, Outlook, PowerApps, SharePoint, etc.), but not required.   Category Customer Service/Operations   Location FL, St Petersburg, Peo St. Petersburg Office   Full-Time/Part-Time Full-Time   Req Number CUS-19-01134   Open Date 10/24/2019   Hiring Manager(s) Daniel Schmitz   This position is currently not accepting applications. To search for an open position, please go to http://AdvancePartners.appone.com

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