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191052 - Library Clerk 

Location CLP - Knoxville  

Job Summary: Seeking a highly motivated and energetic individual to provide outstanding customer service at the Carnegie Library of Pittsburgh-Knoxville. This customer service-focused role will ensure high quality user experiences throughout the Library, in adherence to the CLP Philosophy of Service.

Responsibilities include, but are not limited to:

  • Engaging with library users to ensure their needs are supported and addressed through relevant services;
  • Greeting customers and directing them to the appropriate staff members and resources to meet their information needs;
  • Overseeing the opening and closing process of the library as needed, resolving customer and security issues, and ensuring the smooth operation of the library;
  • Performing circulation functions of the Library to ensure high quality user-focused service;
  • Preparing and submitting required reports as needed;
  • Providing basic computer instruction and assistance to public PC users;
  • Registering customers for library cards, collecting fines and fees, processing customer holds and requests;
  • Providing basic reference and readers’ advisory service to all age levels in person and over the phone;
  • Creating content for CLP’s various websites, blogs, and social media accounts;
  • Handling monetary transactions, including cash payments and credit transactions;
  • Resolving customer concerns with the goal of customer satisfaction;
  • Working in a busy, urban library and meeting the needs of a diverse range of customers, including children and the elderly;
  • Assisting with distribution of library service, clerical, and policy changes;
  • Supporting new staff in achieving successful customer service experiences.
Position Requirements
  • A high school diploma or equivalent;
  • Superior internal and external customer service commitment and skills required;
  • Excellent communication skills and the ability to work well with public, supervisors, co-workers, and system wide;
  • The desire and ability to work with a diverse public and staff within diverse communities;
  • Familiarity with online catalog, MS Windows and MS Office, electronic databases, Internet searching, and experience with library circulation software preferred;
  • Bilingual or multilingual abilities a plus;
  • The physical ability to bend, stoop, stand for long periods of time, push heavy book trucks, and lift heavy loads (25+ pounds);
  • PA State Criminal Background Check, PA Child Abuse History Clearance, FBI Fingerprint Criminal Records Check and Mandated Reporter Training upon offer of employment.
Full-Time/Part-Time Part-Time  
Work Hours 20-25 hours per week; days, evenings, and weekends required.  
Salary $12.50 per hour  
How to Apply Interested applicants should apply online by June 27, 2019.  
About the Organization Carnegie Library of Pittsburgh's mission is to engage our community in literacy and learning. The Library's vision is the people of our region will develop the literacies and connections that support individual achievement and strengthen the power of community.​

Carnegie Library of Pittsburgh contributes to the educational attainment, economic development, and cultural enrichment of the region. Through critical services such as early learning programs for children, job search assistance and computer and Internet access, the Library fosters lifelong learning and is a renowned leader among the nation's libraries. With more than 2 million visitors and 3.5 million items borrowed each year, Carnegie Library of Pittsburgh is the region's most visited asset and one of the largest public libraries in Pennsylvania. Established in 1895 by philanthropist Andrew Carnegie as a public trust to be funded by the community, the Library derives approximately 90% of its annual operating budget from public or government sources, including the Allegheny County Regional Asset District (RAD), the Commonwealth of Pennsylvania and the City of Pittsburgh.
EOE Statement Carnegie Library of Pittsburgh provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, ethnicity, ancestry, age, disability status, marital status, pregnancy, veteran status, sexual orientation, gender identity and expression, genetic information, political affiliation or any other protected characteristic in accordance with applicable laws and regulations.  

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