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Title

Craft Center Frontline Assistant (position closes July 2, 2019) 

Position  
About the Organization Associated Students, Inc. (ASI) provides Cal Poly students with opportunities to experience life outside of the classroom through the wide variety of programs and services offered at the Cal Poly Recreation Center, Julian A. McPhee University Union, Orfalea Family and ASI Children's Center, and Cal Poly Sports Complex. Cal Poly students and full-time staff members have the opportunity to work on campus to create quality programs and services for all students. Whether you are looking for a position that supports your academic/professional goals, need to support yourself while at Cal Poly, or are looking to develop your leadership skills, ASI offers a unique and fun work experience for all of our employees. Apply to join our team today!
 
EOE Statement The Associated Students, Inc. is an Equal Opportunity Employer.


 
Position Craft Center Frontline Assistant  
Open Date 6/14/2019  
Close Date 7/3/2019  
Description

This position requires summer availability.

Craft Center Frontline Services Student Assistant

Definition and Purpose

The Craft Center Frontline Services Student Assistant is responsible for monitoring the reception area and performing customer service functions. The Craft Center Frontline Services Student Assistant handles a high volume of diverse requests and is expected to be a resource to all customers. The emphasis of this position is providing outstanding and courteous service and ensuring customer satisfaction.

ASI is committed to supporting the aspirations of the University Learning Objectives. Our employees are expected to make reasoned decisions based on ethics, respect for diversity, and an awareness of issues of sustainability. Additionally, they will work productively as individuals and in groups while communicating effectively.

Educational Requirements and Qualifying Experience

  • Must be a currently enrolled student at Cal Poly with a minimum of 6 units. All ASI student staff must have a minimum cumulative GPA of 2.0 at Cal Poly. Graduate students must carry 4 units/3.0 cumulative GPA at Cal Poly.
  • Ability to be highly organized and have good planning skills
  • Excellent oral and written communication skills
  • Previous general office or clerical experience preferred
  • Reliable, self-motivated and works well with minimum supervision
  • Ability to perform multiple tasks simultaneously
  • Awareness of safety concerns and risk management
  • Experience working with high volume, fast-paced environment
  • Previous customer service experience preferred
  • Knowledge of Windows based computer systems required (Microsoft Office); strong Excel skills required for Student Office Assistant positions
  • Awareness of and appreciation for individual uniqueness and diversity
  • Experience in cash handling and basic accounting functions
  • Ability to make routine decisions based on specific criteria/guidelines
  • Ability to be flexible and adapt to change
  • Ability to have a high level of attention to detail
  • Ability to work cooperatively with others or independently, as the situation requires
  • Ability to work with diverse populations and those with special limitations or needs
  • First Aid, CPR and AED Certification

Supervisory Responsibilities

  • None

Essential Duties and Responsibilities

  • Assist customers via the telephone and in person with issues related to all aspects of ASI programs and services
  • Maintain a welcoming environment for all visitors and staff members
  • Handle confidential information according to ASI policies and procedures
  • Provide quality customer service to all staff members and customers
  • Provide positive public relations, program promotion and policy education to staff and customers
  • Keep accurate records and ensure accurate data entry
  • Adhere to ASI departmental policies and procedures
  • General office assistance (word processing, filing, mailing, copying)
  • As required, position will ensure that financial paperwork submitted includes the information necessary for processing
  • Applicable computer program knowledge for work area
  • As requested, will assist with supply ordering
  • Maintain knowledge of all current activities and upcoming events within ASI
  • Maintain prompt hours and follow attendance procedures
  • Attend all mandatory meetings, workshops, and retreats
  • Keep work areas neat and organized
  • Assist with special projects
  • Maintain familiarity with evacuation plan for work area
  • Other duties as assigned

Specialized Duties and Responsibilities

  • Responsible for the function and operation of the reception area
  • Open and close work area and follow procedures with documentation.
  • Assist with all cash handling functions
  • Review daily communications and information in Communications Log
  • Sort and distribute office mail
  • Explain related policies and procedures to customers
  • Compile pre-course packets for all instructors to include waivers, surveys, rosters, and instructions
  • Monitor and restock inventory as necessary
  • Review Craft Center web pages for accuracy
  • Update data, manage inventory and run reports in Fusion/POS software
  • Prepare payment request forms (PRFs)
  • Maintain records for Craft Center lockers and rental system

General Responsibilities:

  • Be the first point of contact for Craft Center participants
  • Keep desk and lobby space clean and in working order
  • Assist participants in completing Liability Waivers, and other membership contracts
  • Responsible for maintaining confidential information of Craft Center participants
  • Expected to follow all accounting and security awareness procedures
  • Monitor the Gate Access check point for all Craft Center participants Oversee the registration and facilitation of the Craft Center HandKey Gate Access System
  • Maintain knowledge of ASI's webpage and web registration program to troubleshoot customer questions

Outreach/Customer Service:

  • Facilitate and coordinate facility tours specific to potential customer needs and interests
  • Educate and outreach to participants on facility policies and procedures
  • Knowledge of all programs, services, and amenities within ASI
  • Responsible for proper cash handling and following all accounting processes and procedures.
  • Process/handle sales transactions, etc.
  • Responsible for keeping the customer service counter clean and well organized.
  • Monitor retail store resale and lendable equipment inventory and restock when necessary.
  • Follow a system for issuing tools; including the training of patrons on tool usage.
  • Ensure that all lost and found items are documented and tracked according to facility procedures.

Other Duties and Responsibilities

  • The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in ASI policy as a condition of their employment.
  • Other duties as assigned.

Period of Employment

Employment with this organization is of an "at will" nature, which means that the employee may resign at any time and ASI may discharge the employee at any time with or without cause.

Compensation and Hours

Pay Rate: $12.00 per hour; maximum 20 hours per week.

The Associated Students, Inc. is an Equal Opportunity Employer.

Date revised: 1/1/2019

 
Number of Openings 2  
Location University Union  
Full-Time/Part-Time Part-Time  
Exempt/Non-Exempt Non-Exempt  
Position Requirements

This position may require sitting, standing, walking,reaching overhead, repetitive use of hands/arms, and eye/hand coordination.

Environmental factors include working inside,dry, change of temperature, working with others, working around others and working alone.

 
Req Number STU-19-00096  
Shift Details None Specified 

Requires 1-2 hours per day None Specified 

Requires 3-4 hours per day None Specified 

Requires 5-6 hours per day None Specified 

Requires 7+ hours per day None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://ASSOCIATEDSTUDENTSINC.appone.com



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