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Hotel Guest Service Representative  

Category Hotel and Retail  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.


  • Maintains a working knowledge of Grand Casino’s property, as well as special events on and near property, in order to advise Guests of same, whenever possible.
  • Responds to Guest requests, complaints or inquiries courteously and promptly.
  • Prepares and distributes management reports to Hotel Administration and the Finance Department.
  • Audits all Guest records.
  • Pursue the collection of all forms of payment that are incomplete.
  • Verifies guest registration forms against hotel computer system to ensure all information is collected and correct.
  • Posts room and tax charges to Guest accounts.
  • All other duties as assigned.
Position Requirements


  • High School Diploma or General Education Degree (GED) or pass the Basic Skills Assessment
  • One (1) year accounting or audit experience required.
  • Three (3) months Front Desk or Rooms controller experience preferred.
  • Or, successful completion of a related company approved development placement program.
Full-Time/Part-Time Full-Time  
Shift Various Shifts  
Position Night Auditor  
Division Grand Casino Hinckley  
Close Date 8/20/2019  

This position is currently not accepting applications.

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