Network Analyst -- Platform Specialist
Under limited supervision, this position is responsible to deliver and support the necessary compute, storage, and IT infrastructure platforms required for business and power operations. As subject matter expert in compute and storage platforms and technologies, this role has day to day responsibility for maintaining and operating core technology infrastructure. Responsibilities involve the daily troubleshooting and resolution of incidents, operational maintenance and support, application and environment change control, and proactive/preventative analysis of system health and performance. The position will provide recommendations for Enterprise Technology strategic planning and work collaboratively with Software Engineering, Telecom/Network Engineering, Cyber Security, and Service Desk to support the organizational technology vision.
Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
Provides critical recommendations on lifecycle roadmaps for supported systems to maintain a cohesive and fully functioning IT infrastructure. Researches and analyzes new technologies (both on-premise and cloud-based) to test functional value to the business and proposes solution and process improvements. Develops standard operating procedures and tasks to formalize and improve Platform Operations using best practices. Trains and assists staff, ensuring appropriate procedures are followed.
Designs, installs, configures, secures, and maintains server platforms (virtual and physical), operating systems/services, data protection and mass storage systems in all necessary environments (production, development, high security, cloud etc.) following approved practices and architectural standards. Monitors functionality and performance of these systems and their services in accordance with defined Service Level Agreements (SLAs). Administers permissions, performs audits, and completes works in accordance with all IT and Cyber Security policies and procedures.
Ensures software inventory, physical server inventory and equipment baselines are maintained in the approved IT asset management system. Develops and maintains operating standards and practices for Datacenters and related infrastructure.
Creates, maintains and reviews infrastructure diagrams and related documentation; provides guidance to analysts, administrators, and other IT staff; trains and assists staff ensuring appropriate change management and procedures are followed; interfaces with other business units to ensure Platform Operations’ support is effective and timely.
Performs change, incident, problem management and root cause analysis activities on systems. Handles support tickets as assigned. Performs work in alignment with established outage and change management procedures and improves those procedures as appropriate.
Manage platform operations projects and related work in support of for both large and small information technology projects; under minimal direction, able to move projects to completion. Recognizes infrastructure and software needs and can analyze ideas and data for effective solutions. May act as project manager for platform operations work; maintains vendor/service provider relationships and related records and workflow timelines. Utilizes project management tools and standards set by the PMO. Able to effectively prioritize work assigned from multiple sources and meet deadlines. May lead small team of internal and or external resources to complete projects.
Advises on disaster recovery planning and strategies on both the infrastructure level and the application level; provides support and leadership to customers or department.
Supports the development of and participates in departmental training.
Provides on-call support - after hours / weekends as required.
Demonstrates excellent communication and ability to work with others in potentially stressful situations; works quickly and is able to analyze, deduce, and present viable solutions to infrastructure and application problems.
Demonstrates commitment to Grant PUD’s mission, vision, values, strategic plan and Vision 2021. The incumbent should be familiar with these organizational priorities and behave in a way that aligns with these expectations.
Perform related duties and responsibilities as required. Complete all required training. Maintain a working knowledge and comply with Grant PUD safety procedures and specific safety requirements of this position, and those in accordance with applicable provisions of the Revised Code of Washington (RCW) and Washington Administrative Code (WAC).
Understand and adhere to compliance requirements for this position that may include laws, regulations, security guidelines, Grant PUD policies & procedures.
Actively participate in all aspects of our safety program, including but not limited to:
• Following all safety policies and procedures;
• Alerting supervisors and coworkers to unsafe or hazardous working conditions;
• Reporting any safety incidents or close calls within 24 hours to your supervisor; and
• Accepting feedback from supervisors and coworkers regarding your own safety performance.