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Title

Outsource Task Supervisor 

About the Organization Since 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. With 5.8 million tax loans and over 12 million flood loans under service, LERETA is an industry leader committed to service excellence and providing cost-effective solutions to customers.  
Open Date 6/24/2019  
Position Outsource Task Supervisor  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Category Tax&Flood  
Location Dallas  
Req Number TAX-19-00174  
Description
  • Plan and direct the daily workflow
  • Motivate team and participate in cross training of personnel
  • Manage and control assigned special projects in accordance with the requirements of the Business Partner
  • Ensure all team members are trained appropriately
  • Encourage and support employee suggestions for work improvements
  • Ensure team meets and/or exceeds productivity standards
  • Ensure all daily, weekly and monthly reports are provided to the customer in a timely manner
  • Assist with the enhancement, documentation and implementation of new processing standards
  • Enforce company policies and act as a role model
  • Ensure LERETA's Outsourcing functions are met: C-Service/B-Service reports, Tasks, refunds and returned checks
  • Ensure all tax bills, correspondence, and Customer research inquiries are processed in a manner that meets LERETA's and the Lender's standards for quality, accuracy and timeliness
  • Ensure that financial goals and production standards are met
  • Complete and present Performance Appraisals for team members
  • Assume the Manager's role in his/her absence
 
Position Requirements
  • High school diploma or equivalent preferred
  • 2+ years experience with tax services, Outsourcing experience preferred
  • 5+ years Management experience
  • Knowledge and understanding of tax and loan service operations and procedures
  • Knowledge of how to process tax bills, manual and tape disbursements, C Service exceptions, tasks, refunds and returned checks
  • Knowledge of common servicing systems (MSP, LoanServ adn LSAMS)

 

 
EOE Statement We are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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