Share Email Opening Title Business Process Writer  Description Dominion National, a leading provider of dental and vision benefits in the Mid-Atlantic area, has an exciting opportunity for an experienced Business Process Writer. Summary: The Business Process Writer is responsible for the design and development of process documentation and training materials in support of efficient and effective operational process management. Collaborates with internal partners to gather, research and review process and practice information as basis for documentation. Creates, edit and maintains documentation to accurately reflect operational processes. Develops edits and maintains end user documentation or online instructional content for staff development and training. The individual in this position will serve as the operational lead on soft and hard copy documentation efforts including enhancing and coordinating efforts to maintain operational knowledge base; gather and translate primary documentation into clear readable end user documents to be used by technical and non-technical personnel. Adapts content format to targeted audience; support the improvement of overall quality by regularly reviewing and revising documentation to maintain consistent and accurate procedural standards throughout the channels and for improvements in efficiency, usability and content; prepare presentations decks, spreadsheet analyses and other documents to present new concepts and findings; deliver and facilitate training opportunities related documentation usage and management; perform other duties as assigned.   Position Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Business Process Writer will, at a minimum, possess the following credentials: Bachelor’s Degree in Business Administration or related field. Minimum of 4 years of experience in developing process, business writing and/or operational documentation. Experience with knowledgebase software solutions such as Robohelp and SharePoint. Strong verbal communications and superior written communication skills. Advanced knowledge of Microsoft Office, including Word, Excel, PowerPoint, Adobe Acrobat, and Outlook. Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects preferred. Apply analytical skills to review source material, develop content, and ensure usability. Maintain consistency in format, tone, and style of content. Ability to work collaboratively and effectively across multiple departments. Ability to manage own work, multi-task, and prioritize. Highly organized, deadline oriented, and quality focused. Excellent facilitation and presentation skills Excellent teamwork and interpersonal skills; must have a team-orientated approach; able to quickly and consistently establish rapport and collaborate Demonstrated experience understanding the business needs of internal clients and implementing programs that positively impact work group performance. For the ideal candidate we offer a competitive salary and excellent benefits including medical, dental, disability, 401(k) company match, paid parking or metro stipend, paid holidays, and paid time off.   About the Organization With our service area expansion from the Mid-Atlantic region to a national program and our membership increase to over 900,000 members, we've grown to over 200 employees and are looking for talented individuals to join our mission to be the easiest benefits company to work with on your path to wellness. At Dominion, you will enjoy our state-of-the-art headquarters, robust learning and development opportunities, vibrant location and diverse, fun work environment. We offer a competitive salary and excellent benefits to include medical, dental, 401(k) company match, commuter benefits, paid time off and paid holidays. We are conveniently based in the heart of Crystal City (Arlington, VA) with the Crystal City Metro stop and Crystal City Shops directly under the building for easy access to transportation, restaurants, banks, drug stores, salons, doctors' offices, the post office and much more!   EOE Statement Dominion National USA, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Open Date 6/12/2019   Location Dominion Dental USA   Work Location   This position is currently not accepting applications. To search for an open position, please go to http://DominionDentalUSAInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found -- Follow us

 

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