CLASS SUMMARY: In accord with the DOJ settlement agreement this class manages the daily provision of critical, life supporting support coordination services to adults and their families with problems of intellectual disabilities. Caseload responsibility will generally be about 650 hundred clients. A Support Coordination Supervisor (SCS) will be responsible for and supervise the performance of about 7 Support Coordinators, and has direct caseload as needed. The SCS is also responsible for program analysis, budget development and monitoring, and recommending new initiatives. Support coordination services include outreach, needs assessment, treatment planning service provider linkage, monitoring, advocacy, counseling and crisis intervention, daily living support, medication supervision and similar functions. The SCS will serve as a back up in the absence of the Support Coordinator. DISTINGUISHING ELEMENTS OF THE CLASS: I. IMPACT: Support Coordination Supervisor make life-and-death decisions, interventions and assessments affecting the people served by Support Coordination Services. The incumbent coordinates and intervenes in the work of subordinate support coordinators to ensure effective and responsive service to the clients. In addition, the incumbent may also carry a caseload of clients who require support coordination services. Assessments by the incumbent are used as a basis for subsequent service planning and referral. Identification of needed programs, policies and procedures and staff development needs of the team supervised is the responsibility of the Supervisor. Finally, the incumbent ensures agency policy is followed and oversees disbursement of agency funds. II. LATITUDE: Regular work is performed independently. Interaction with the immediate supervisor is through regularly scheduled individual and management team meetings and on an ad-hoc basis as determined by the class incumbent. Is regularly consulted regarding programmatic concerns, personnel issues and complex cases. The incumbent conducts periodic review of case records. The incumbent is required to use substantial independent judgment as available guidance is very broad. III. RESPONSIBILITY FOR THE WORK OF OTHERS: Supervision is exercised over several Support Coordinators. The incumbent provides input into appointment and termination. IV. INTERPERSONAL CONTACTS: Work requires continuous and involved interface involving advocacy and/or coordination of client services with a number and variety of others, internal and external, to the agency. These include: clients, client families and care givers, agency staff, contractual program staff, local social services and health agency staffs, physicians, attorneys, court personnel, police and jail personnel, hospital staff, residential treatment and vocational rehabilitation personnel, state and federal service agencies, school personnel, employers, landlords, community groups and organizations and legislators. V. DIFFICULTY: Work involves life-and-death decisions by the incumbent in terms of the well-being of the clients. Work requires determining the specific needs of clients and involves the application of complex, sophisticated psychological tools to aid in the interpretation of client data. Due to the outreach requirements of the position, the supervised employees are often in the community. The incumbent must advise and counsel the employee on recommended action to take based on often sketchy information obtained during times of client crisis. VI. COMMUNICATIONS: Constant oral communication by phone and in person is involved. Incumbent regularly writes client's service plans and prepares reports and complex correspondence. The incumbent regularly conducts oral and written supervision with supervised support coordinators. The incumbent may occasionally address community groups, peer groups, and managers and directors in the agency. VII. EQUIPMENT/FACILITIES RESPONSIBILITY: Incumbent frequently operates an agency or personal vehicle to visit or to contact community resources. Incumbent may also use mobile telephone equipment. VIII. WORKING CONDITIONS: Work is performed both in a typical office environment and also includes frequent visits to client homes of varying sanitary conditions located in problem neighborhoods. Work may also take incumbent to homeless shelters, jails, and out-of-town locations. The incumbent is exposed to unhealthy, emotionally unstable, hostile and/or aggressive clients presenting a risk of personal harm. Incumbent is frequently interrupted during off-duty hours with work related calls. IX. KNOWLEDGE, SKILLS AND ABILITIES (KSA’S): Thorough knowledge of the Department of Justice Settlement Agreement. Thorough knowledge of interviewing and counseling practices and techniques relevant to the client population served. Thorough knowledge of Medicaid waiver and regulations. Thorough knowledge of local, state and regional resources and programs for the intellectual developmental disabilities. Thorough knowledge of assessment and social casework techniques. Thorough knowledge of human development and behavior. Ability to observe, evaluate and interpret behavior. Ability to establish and maintain rapport with the client population served. Ability to plan and supervise the work of subordinates. Ability to view and address the total spectrum of service needs. Ability to establish and maintain effective working relationships with others. Ability to communicate effectively and prepare related documentation. Ability to prepare and maintain narrative and statistical records and to prepare related reports. X. LICENSURE: Valid VA Driver's License. XI. PRINCIPAL DUTIES AND RESPONSIBILITIES OF CLASS: Assures compliance with the requirements of the DOJ settlement agreement. Assures completion of required clinical documentation and assessment in accord with DBHDS requirements. Assures that face to face SC visits occur every 30 days, and in the individuals home every 60 days. Assures person centered planning and practices, serves as person centered coach. Provides and coordinates training and orientation to subordinates on PCT, clinical documentation, IDOLS, SIS, DOJ requirements, waiver requirements, required agency training. Assures the completion of ID Support Coordinator training modules within the required DBHDS timeframe. Completes performance evaluations as per agency requirements. Supervises a team of others engaged in the administration of LOF evaluations, intake assessments, client assessments, the development of person centered service plans, the linkage of clients to service providers, the monitoring, assisting and documenting of client progress, counseling and crisis intervention, hospital liaison, client discharge planning and after-care coordination, agency liaison, client advocacy and related support coordination activities. Intervenes and assists subordinate support coordinators with complex cases and situations. Responds to requests for information concerning clients, community resources, service providers, access procedures and eligibility criteria. Assigns cases to support coordinators. Coordinates team plans and programs with divisional objectives. Participates in the selection and training of new staff. Interacts with law enforcement, judicial, health providers, and other agency department and other service providers to facilitate services. Develops, recommends and implements program, policy and procedure changes. Monitors expenditures and authorizes the disbursement of unit funds. Backs-up the Clinical Administrator and support coordinators as needed. Assures timely completion of required clinical documentation, person centered plan, quarterly review, SIS assessment, and LOF assessments as required by DBHDS. Trains staff to conduct PCP team meetings, participates in discharge planning and development transitional plans for individuals. Attends and testifies at guardianship hearings and other legal proceedings as needed. Assures the reporting of all health and safety issues to DBHDS and the Community Resource Consultant, and licensure as required by DOJ. Assures that post monitoring visit reports are given to providers for individuals discharged from training centers. Serves as point of contact for DBHDS personnel such as licensure, community resource consultants, Office of Human Rights and Community Integration Manager. Does related work as required. Transports clients as necessary. XII. PHYSICAL REQUIREMENTS: Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to a, personal computer, calculator, copier, and fax machine. Some walking, moving, carrying, climbing, bending, kneeling, crawling, reaching, and handling, sitting, standing, pushing, and pulling. |
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