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Title

FT Beverage Service Shift Supervisor 

Category Food and Beverage  
Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES OF THE POSITION:

  • Responsible for the supervision and training of Beverage Servers and Bartenders (if applicable) on an assigned shift.
  • Ensure the smooth and efficient service throughout all beverage facilities on property.
  • Conduct shift meetings with Beverage Servers and Bartenders (if applicable) assigning stations and facilitating the flow of information throughout the department.
  • Knowledge of all aspects of department including but not limited to payroll, ordering, repairs, etc.
  • Resolve all Associate relation issues as needed.
  • Scheduling of Associates on shift to ensure coverage.
  • Supervise and report to Manager all Associate call-ins and scheduling conflicts to ensure a property cost effective staffing level.
  • Promote outstanding guest services throughout the Casino resolving any guest dispute promptly and in a courteous manner.
  • Knowledge of all Tribal and State alcohol and gaming regulations and ensures adherence (if applicable).
  • Recommend and suggest hiring, suspending, transferring, disciplining and terminating of Associates.
  • Ensures the highest possible standards of guest service and associate relations are maintained and carried out in a fair and equitable manner.
  • Ensures compliance with all health and safety regulations.
  • Assists Beverage Manager with scheduling of associates and ensuring correct staffing levels and adjustments in accordance with guest needs and volume levels.
  • Monitors job performance of all venue service Associates and provides feedback to aid the Associates in developing and enhancing skills.
  • Promotes positive input to the Beverage Manager concerning operational deficiencies and areas in need of improvement.
  • Responsible for listening to, evaluating and handling guest complaints in a way that satisfies the guest.
  • Knowledge of Mille Lacs Corporate Ventures internal controls, policies and procedures.
  • Promotes self-development by participating in Learning and Development programs.
  • Responsible for maintaining all attendance records, floor charts, daily logs, time sheets and payroll.
  • Responsible for maintaining open communication throughout the venue, through daily pre-shift meetings.
  • Any and all other duties as assigned.
 
Position Requirements

EDUCATION and/or EXPERIENCE:

  • Three (3) years of progressive restaurant experience, with one (1) year of Supervisory/Managerial experience or two (2) years of progressive Grand Casino restaurant experience required.
  • Serv-Safe Certification preferred.
  • Alcohol Awareness (CARE) Certification preferred.
 
Full-Time/Part-Time Full-Time  
Shift Various Shifts  
Position Beverage Service Shift Supervisor  
Division Grand Casino Hinckley  
Close Date 7/26/2019  

This position is currently not accepting applications.

To search for an open position, please go to http://MilleLacsCorporateVentures.appone.com



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